Job Title: Fares & Ticketing Expert
Department: Transport
Location: Burton-on-Trent / Hybrid working (2-3 Office Days)
Salary: Competitive Salary DOE
Riviera Travel is a leader in creating exceptional travel experiences, known for its high-quality escorted tours, river cruises, and solo holidays. With a strong heritage and a passion for detail, every journey is carefully designed to deliver memorable moments from start to finish. Joining Riviera means being part of a collaborative and people focused business where your work directly contributes to bringing unforgettable experiences to life for customers across the UK and beyond.
About the Role:
Are you an experienced Amadeus professional who enjoys solving complex airline booking and ticketing challenges? This is an opportunity to bring your technical expertise to Riviera Travel and play an important role in delivering smooth, well-managed travel experiences for our guests. Working within our specialist Amadeus team, you will manage everything from ticketing and fare construction to schedule changes, group bookings, reissues and refunds. You will be trusted to use your knowledge and judgement to resolve complex booking requirements, support colleagues across the business and ensure every booking is handled accurately, efficiently and with the guest in mind.
What you’ll be doing:
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Process airline ticketing, reissues and refund requests within agreed service levels.
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Manage and service individual and group bookings through Amadeus, including group PNR maintenance, deadlines and amendments.
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Manage and service individual and group bookings through airlines portals or consolidators.
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Process booking changes via airline portals where servicing is not available through the GDS.
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Ensure all issued tickets are accurate and comply with airline fare rules, policies and contractual agreements.
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Perform end-of-day checks to confirm all tickets have been issued correctly, and any discrepancies are resolved promptly.
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Manage complex ticketing requirements, including reissues, revalidations, name corrections, seat amendments and ancillary services.
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Utilise a combination of Amadeus, airline portals, NDC content and consolidator systems to identify and action the most appropriate solutions for guests.
What we’re looking for: You will already have strong practical experience of airline ticketing and reservations, together with the confidence to manage complex bookings independently.
Required Skills & Experience:
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Advanced Airline Ticketing & Reservations – Strong knowledge of airline fare rules, ticketing, reissues, refunds, exchanges and revalidations.
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Amadeus GDS Expertise – Confident using Amadeus for booking management, ticketing, queue handling, group bookings and schedule change processing.
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Group Booking Management – Experience servicing group PNRs, managing name and ticketing deadlines, and coordinating amendments with airlines.
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Airline Portal & NDC Knowledge – Ability to work across airline portals, NDC channels, traditional GDS content and consolidators to source and service bookings effectively.
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Fare Construction & Pricing – Skilled in fare quotations, manual fare builds, complex pricing scenarios and identifying the most suitable airfare solutions.
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Schedule Change Management – Ability to assess flight disruptions and schedule changes, implement solutions and communicate impacts to internal stakeholders and customers.
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Attention to Detail – High level of accuracy when issuing tickets, processing amendments and managing airline deadlines.
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Problem Solving – Capable of resolving complex ticketing and booking issues while balancing operational and customer requirements.
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Customer & Stakeholder Service – Strong communication skills with the ability to support sales teams, operational departments, suppliers and airline partners.
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Organisation & Prioritisation – Able to manage multiple tasks, queues and deadlines in a fast-paced environment.
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Microsoft Excel – Competent in using spreadsheets for tracking, analysis and reporting.
How We’ll Take Care of You: We believe in rewarding our team with great benefits and opportunities for growth
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Competitive salary plus annual company bonus 7.5%
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Hybrid working – flexibility to work from home and the office
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27 days holiday + bank holidays (with holiday buy and flexible bank holidays)
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Staff travel discounts – Up to 60% discount on Riviera Travel with options for family & friends
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Career development – access to Learnerbly and clear career pathways
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Employee discounts – on our award-winning holidays for you, friends, and family
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Wellbeing support – Employee Assistance Programme, virtual dentist
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Perks & savings – Benefit Hub discounts, gym membership, cycle-to-work scheme
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Financial security – pension scheme and life assurance
Why join us?
This is an excellent opportunity to use your specialist Amadeus knowledge in a role where accuracy, sound judgement and problem-solving make a genuine difference to the guest experience.
You will join a collaborative team, work with a varied range of bookings and apply your expertise across traditional GDS content, NDC channels, airline portals and consolidators.
If you enjoy untangling complex ticketing challenges, take pride in getting every detail right and want to help create seamless travel experiences, we would love to hear from you.
Apply today with your CV and details of your current salary expectations.
