Overview
Join our dynamic team as a Counter Assistant, where your energy and enthusiasm will help create a welcoming and efficient environment for our customers. In this role, you will be the friendly face at the counter, providing exceptional service, handling inquiries, and ensuring smooth operations. Your multilingual skills and excellent communication will be vital in connecting with diverse customers and supporting the team to deliver a top-notch experience. This paid position offers an exciting opportunity to develop your organizational skills while contributing to a vibrant community hub.
Responsibilities
- Greet customers warmly and assist with their inquiries in multiple languages, ensuring clear and positive communication.
- Manage customer transactions accurately using point-of-sale systems, including processing payments and issuing receipts.
- Maintain cleanliness and organization of the counter area, ensuring all supplies are stocked and equipment is functioning properly.
- Provide information about products or services, guiding customers to make informed decisions.
- Answer phone calls professionally, directing questions or concerns to the appropriate team members.
- Support daily maintenance tasks such as inventory checks and updating records using Microsoft Excel or similar tools.
- Uphold excellent phone etiquette and customer service standards at all times, creating a welcoming atmosphere for all visitors.
Qualifications
- Fluency in multiple languages or bilingual capabilities to serve a diverse customer base effectively.
- Strong communication skills with the ability to listen actively and convey information clearly.
- Proficiency in Microsoft Excel for record keeping and organizational tasks.
- Exceptional phone etiquette with experience handling inbound calls professionally.
- Basic knowledge of maintenance routines to ensure equipment and facilities are well-kept.
- Excellent organizational skills to manage multiple tasks efficiently in a fast-paced environment.
- Previous experience in customer service or retail is preferred but not required; enthusiasm and a positive attitude are essential.
Join us and be part of a team that values energetic service, clear communication, and community engagement!
Pay: £13.00-£15.00 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
