A neighbourhood pasta spot on Great Western Road.
Built for students, locals, dates, and drop-ins - the kind of place you don’t need to plan for, but end up coming back to anyway.
Whether it’s a quick dinner after work, a table for two, or a last-minute catch-up that turns into a longer night, it all fits here.
Good ingredients, straightforward cooking, and pasta made the way it should be — no overthinking it, just done properly.
A relaxed room, a bit of atmosphere, and genuinely good service - friendly, attentive, and always on point without ever getting in the way.
Prices that make it easy to come back often, and a space that feels just as right on a Tuesday as it does on a Saturday night.
Job Overview
We are seeking an enthusiastic, reliable and friendly General Manager to lead and oversee the daily operations of Pappa's. The ideal candidate will provide outstanding customer service, ensure guests have an enjoyable dining experience, and support the smooth daily operation of the restaurant. This role requires excellent communication skills, teamwork, and the ability to thrive in a fast-paced environment.
Key Responsibilities
- Welcome guests with a warm and professional attitude.
- Take food and beverage orders accurately and efficiently.
- Serve brunch dishes, pasta meals, coffee, and beverages to customers.
- Answer menu questions and make recommendations based on customer preferences.
- Process payments using the POS system.
- Prepare tables before and after service, ensuring cleanliness and presentation.
- Maintain cleanliness of the dining area, service stations, and workspaces.
- Assist with opening and closing duties.
- Support kitchen and front-of-house staff during busy service periods.
- Follow food safety, hygiene, and health regulations at all times.
- Handle customer feedback professionally and resolve minor issues promptly.
Requirements
- Previous restaurant, café, or hospitality experience is preferred but not essential.
- Excellent customer service and communication skills.
- Positive attitude with a willingness to drive the business.
- Ability to work efficiently in a busy environment.
- Strong leadership and time management skills.
- Flexibility to work weekends, public holidays, and varying shifts.
- Knowledge of coffee, brunch menus, and Italian cuisine is an advantage.
Skills
- Customer service
- Food and beverage knowledge
- Cash handling and POS operation
- Teamwork
- Multitasking
- Attention to detail
- Problem-solving
- Time management
Pay: From £35,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Experience:
- Restaurant management: 1 year (preferred)
Licence/Certification:
- Personal Licence (preferred)
Work Location: In person
