Customer Service Advisor
Full time: Monday to Friday
Salary: £25,000-£28,000 + bonus
Location: Barking IG11
Online Lubricants is a leading UK oil distributor committed to raising industry standards through exceptional customer service and innovation.
Established in 1994, we are an authorised distributor for TotalEnergies, Q8Oils, Fleetguard, and Petro-Canada Lubricants. With decades of industry expertise, we continue to grow by investing in both our customers and our people.
We are looking for an enthusiastic and self-motivated professional to join our excellent Customer Service team.
- Why join Online Lubricants?
- Career progression opportunities within a growing business
- Ongoing training and development investment
- Supportive and collaborative team culture
- Regular company events and team socials
Responsibilities:
- Be first point of contact for incoming customer calls, confidently handling orders, enquiries and problem resolution.
- Act as a trusted liaison between customers, sales representatives, drivers, and internal teams to ensure smooth day-to-day operations
- Proactively identify opportunities to cross-sell and up-sell Online Lubricants’ full product range, adding value for customers and driving revenue growth
- Excel in a fast-paced environment by thinking on your feet, managing priorities, and making well-informed decisions
- Manage and develop a designated portfolio of accounts, taking ownership of customer satisfaction, retention and growth
- Conduct proactive weekly outbound calls to existing accounts to maintain regular contact, strengthen relationships and identify new opportunities
- Identifying order gaps, monitor purchase patterns and recommend products to increase your portfolios growth
Experience required/qualifications:
- 12+ months experience in a similar role – desirable
- Account Management experience - desirable
- Excellent communication skills – both verbal and written
- Excellent IT skills
- Experience in negotiating with customers – Desirable
- Good team player
- Be flexible and work around our customers
- Willingness to learn technical information based around our business
- Full Training provided
- Above all, excellent attitude and willingness to learn are essential
What we provide:
- Phone/phone allowance for drivers/management
- Workwear
- 21 days holiday plus bank holidays
- Increase in holiday with service
- Clothing allowance for operations staff
- Ad-hoc bonuses
- Free tea/coffee/kitchen provisions
- Company events
- Customer incentive scheme
- Referral scheme
- Oil and other products for personal car
No recruitment agencies please
Pay: £25,000.00-£28,000.00 per year
Benefits:
- Casual dress
- Company events
- Discounted or free food
- Employee discount
- Referral programme
- Transport links
Ability to commute/relocate:
- Barking and Dagenham, Greater London: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
- Account management: 1 year (preferred)
- Microsoft Office: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Location:
- Barking and Dagenham, Greater London (preferred)
Work Location: In person
