Job Overview
We are seeking an experienced and driven General Manager to lead the team and oversee the day-to-day operations of our busy pub. This is a live-in position, with accommodation provided as part of the role. The ideal candidate will be passionate about hospitality, customer experience, and team leadership, with the ability to create a welcoming atmosphere while maintaining high operational standards.
It is a lively and fast-growing venue with a strong focus on live sport and creating a great atmosphere for all customers. We pride ourselves on offering a strong food menu alongside a vibrant social environment, with particularly busy Friday and Saturday nights attracting a younger crowd and high-energy atmosphere. The successful candidate will be someone who thrives in this type of environment and can confidently lead a team during both busy daytime sports trade and fast-paced weekend evenings.
The General Manager will work closely with the Area Manager to help drive the business forward, deliver the highest standards of customer experience, and continue developing the venue, team, and overall atmosphere. This is an exciting opportunity to join a growing young company and play a key role in its future success.
Responsibilities
- Oversee the daily operations of the pub, ensuring smooth and efficient service
- Lead, motivate, and manage front-of-house and kitchen teams
- Work closely with the Area Manager to implement business goals and improve overall performance
- Deliver exceptional customer service and maintain high hospitality standards
- Manage staff rotas, recruitment, training, and performance development
- Monitor stock levels, ordering, and supplier relationships
- Ensure compliance with licensing laws, health & safety, and food hygiene regulations
- Drive sales, profitability, and business growth through strong leadership and initiative
- Handle customer feedback and resolve issues professionally and effectively
- Maintain high standards of cleanliness, presentation, and operational organization
- Create a positive and energetic working environment for the teamHelp develop sports events, weekend trade, and customer engagement initiatives
Requirements
- Previous management experience within hospitality, pub, bar, or restaurant environments is essential
- Strong leadership and team management abilities
- Excellent communication and customer service skills
- Good understanding of stock control, labour management, and business operations
- Ability to work efficiently under pressure in a fast-paced environment
- Confidence managing busy weekend and late-night trade
- A hands-on approach with strong problem-solving skills
- Knowledge of licensing, food safety, and health & safety regulations
- Organised, reliable, and professional attitude
- Flexibility to work evenings, weekends, and busy service periods as required
- Personal Licence Holder
This role is ideal for a motivated hospitality professional looking to take the next step within a growing business and make a real impact. We welcome applicants who are passionate about hospitality, sport, great food, and building memorable customer experiences.
Pay: £38,000.00-£40,000.00 per year
Benefits:
- Employee discount
- On-site parking
Work Location: In person
