Allocate labour and resources to meet daily outbound/inbound workloads.
Manage workflow across picking, packing, replenishment, loading, and goods-in activities.
Ensure on-time dispatch and adherence to customer KPIs (OTIF).
Lead, coach, and motivate warehouse colleagues to deliver high performance.
Conduct daily briefings and ensure effective communication across shifts.
Manage absence, timekeeping, performance, and conduct.
Support recruitment and onboarding of new team members.
Ensure adherence to Health & Safety, site rules, and safe systems of work.
Promote a strong safety culture, leading by example and ensuring PPE compliance.
Conduct incident investigations, near miss reporting, and corrective actions.
Ensure WMS accuracy and rigor in scanning and stock movement processes.
Support cycle counts, inventory investigations, and stock integrity improvements.
Resolve discrepancies and escalate issues where required.
Identify and implement improvement opportunities (Lean / waste reduction).
Ensure adherence to Standard Operating Procedures (SOPs).
Support the rollout of new processes, systems, or customer implementations.
Drive productivity, cost efficiency, and quality improvement
Productivity (units per hour / cost per unit)
Accuracy (pick accuracy, stock accuracy)
Service performance (OTIF / DIFOT)
Engagement and H&S performance (near misses reported, absence levels)
