We are seeking a dynamic and motivated Sales & Customer Service Lead to join our team. This role is pivotal in driving sales growth, fostering excellent customer relationships, and leading our customer service initiatives. The successful candidate will possess strong leadership qualities, exceptional communication skills, and a passion for delivering outstanding service. This paid position offers an excellent opportunity to develop your career within a vibrant organisation committed to excellence and innovation.
Responsibilities
- Lead and motivate the sales and customer service team to achieve targets and deliver high-quality service
- Develop and implement effective sales strategies to expand the customer base and increase revenue
- Provide expert guidance and support to customers, ensuring their needs are fully understood and met
- Monitor team performance, providing coaching, feedback, and training to optimise productivity
- Manage customer enquiries, complaints, and feedback with professionalism and tact
- Collaborate with other departments to ensure seamless service delivery and operational efficiency
- Analyse sales data and customer feedback to identify trends and opportunities for improvement
- Maintain up-to-date knowledge of products, services, and industry developments to provide accurate information to customers
Qualifications
- Proven experience in sales or customer service leadership roles
- Global company exposure
- Excellent communication and interpersonal skills with the ability to motivate a team
- Strong organisational skills with the ability to manage multiple priorities effectively
- Proficiency in using CRM systems and Microsoft Office suite
- Demonstrated ability to analyse data and utilise insights for strategic planning
- A proactive approach with problem-solving capabilities
- Previous experience in training or mentoring staff is desirable
- A recognised qualification in sales, marketing, or related fields would be advantageous
This role offers an engaging environment where your leadership skills can flourish while contributing significantly to our organisation's success.
Pay: £38,000.00-£45,000.00 per year
Benefits:
Work Location: In person
