Job Title: Team leader
Reports to: Service Manager
Job Overview: (Note - In addition to these functions, employees are required to carry out such duties as may reasonably be required)
To provide leadership to the Support staff within the service
To provide Support following current best practices, according to policy and procedures, agreed-on standards, legislative requirements, and relevant regulations, under the direction of the Manager.
To supervise the Support services within the organisation following agreed standards
To maintain skills at a current level and undertake such training and development as may, from time to time, be required to preserve practices as up to date.
Location:
The service premises, but you may be required to work from other locations at the company's discretion and with appropriate notice.
Working Hours:
Contracted hours, shift work as agreed with the Manager.
Responsibilities and Duties of the Job
The Team leaders responsibilities include but are not limited to the following:
Ensure service users are at the heart of the Support delivery and their wishes and preferences enhance their wellbeing
To supervise staff and ensure that all staff contribute to the efficient running of the service
Be responsible for promoting and protecting the welfare of those individuals supported by the service
Working with Others:
Develop effective working relationships with other employees within the service
Work in cooperation with members of multidisciplinary teams to maximise opportunities for service users
Other Duties:
Other duties and responsibilities to be undertaken may include any (or all) of the items in the following list:
Seek opportunities for personal and professional growth
Personal and Professional Development:
Attend statutory training and any other training as directed by management
Person Specification
Good English - written and verbal
Vocational qualification level 3 Health and Social Care
Supervisory or management qualification
Maintain all Support plans/care records following the service's policy and audit care records following company policy to ensure compliance
Leadership Skills
Ability to induct and orientate new employees to the job role and service
Organise and plan supervision and appraisals for Support staff
Provide and oversee staff, supporting people/assistance as they accomplish daily tasks
Supporting with medication following the service's policies and procedures
Communicate any problems, concerns or changes to service users' family members as needed
Communication Skills
Team leaders must build rapport with service users by establishing personal connections and showing interest in their lives.
The post-holder should recognise the importance of effective communication within the multidisciplinary team with service users and their families/friends whilst identifying people's needs for alternative communication methods and responding accordingly.
To greet visitors and show prospective service users and families the facilities as required.
Problem-solving Skills
Team Leaders need to be able to adapt to and address situations quickly. Plan, develop, implement and assess approaches to promote health and wellbeing whilst recognising and reporting cases where there might be a need for protection.
Previous experience of working in a similar environment
Prior experience of working in a similar supervisory role
Experience in working with service users, in particular, those that may have additional support needs
Knowledge of rota planning ensuring adequate staff on duty with correct skill mix and fair allocation of off duty/annual leave
Working Together
Involve Service Users, families, external agencies and colleagues
Speak up when things go wrong
Respect and Dignity
Understand person-centred care and can demonstrate treating people as individuals and respecting choices
Promoting independence and encouraging appropriate risk-taking
Everybody Counts
Ensuring no one is discriminated against or excluded
Understand human rights and their impact on care delivery
Facilitating people to 'speak up about concerns and acting upon them
Commitment to Quality of Care
Striving for quality in everything we do, recognising and understanding what quality in care means for people using the services
Being accepting of criticism and focusing on improvement
Being open to new opportunities for learning and identifying the limits of skills and knowledge
Compassion
Treating people with kindness
Understanding the importance of empathy in all areas of employment
Understanding the values of others and always providing a caring service
Improving Lives
Focus on how things could be done better and share ideas
Understanding wellbeing and what is essential to people using the service
Improving outcomes for people
Ensuring appropriate services are provided for people using the services.
Company Values
Respect, Dignity and Care
Job Types: Full-time
Experience:
providing care: 3 years (preferred)
supervisory: 1 year (preferred)
Certification:
Level 3 Health & Social Care (preferred)
Job Type: Full-time
Pay: From £13.46 per hour
Benefits:
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
Work Location: In person
