Job Title: Planner / Scheduler
Location: Kensington (10-minute walk from Ladbroke Grove Station)
Salary: £34,000 per annum
About the Role
We are seeking an organised and proactive Planner / Scheduler to join our team within a housing association. This role is key to ensuring the efficient scheduling of maintenance and repair works, supporting both residents and operational teams to deliver a high-quality service.
Key Responsibilities
- Schedule and coordinate maintenance and repair appointments for operatives
- Manage diaries to ensure optimal use of resources and minimise downtime
- Act as a point of contact for residents, handling queries and booking appointments
- Monitor and adjust schedules in response to urgent or emergency repairs
- Liaise with contractors, operatives, and internal teams to ensure smooth service delivery
- Maintain accurate records and update systems in real time
- Ensure all appointments meet service level agreements (SLAs)
Requirements
- Previous experience in a planning, scheduling, or coordination role (preferably within housing, maintenance, or repairs)
- Strong organisational and time management skills
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and manage competing priorities
- Good IT skills and experience using scheduling systems
Benefits
- Salary of £34,000 per annum
- Company pension scheme
- Life insurance
- 23 days annual leave plus bank holidays
- 3 days paid sick leave
Location
Office-based role in Kensington, within a 10-minute walk of Ladbroke Grove station.
How to Apply
If you are a highly organised individual with a passion for delivering excellent service, we would love to hear from you.
Job Types: Full-time, Permanent
Pay: £34,000.00 per year
Benefits:
- Company events
- Company pension
- Sick pay
Experience:
- Planner / Scheduler: 2 years (required)
- Social Housing Maintenance: 2 years (required)
Work Location: On the road
