We are looking for a friendly, confident and organised Plumbing & Heating Sales Assistant to join our team.
The role involves being a key point of contact for our customers, handling incoming enquiries, booking plumbing and heating work, preparing and following up quotations, and identifying opportunities to offer additional products and services.
The successful candidate will have excellent telephone skills, be comfortable speaking to customers and have a proactive approach to generating additional sales while providing a high standard of customer service.
Key Duties & Responsibilities
- Answer incoming telephone calls and deal with customer enquiries professionally and efficiently.
- Discuss customers' plumbing and heating requirements and arrange appropriate appointments.
- Book jobs and engineer appointments accurately onto the company system/diary.
- Contact existing customers to remind them when their boiler, gas appliance or other appliance service is due and arrange appointments.
- Promote relevant additional products and services to customers during telephone conversations and enquiries.
- Work towards daily and weekly sales and booking targets where applicable.
- Identify opportunities to cross-sell services, such as annual servicing, repairs, maintenance plans and other plumbing and heating services.
- Prepare and send customer quotations based on information provided by engineers and management.
- Follow up quotations that have been sent to customers to answer questions, encourage bookings and maximise conversion rates.
- Keep accurate records of quotation follow-ups and customer responses.
- Contact previous and existing customers regarding services that may be relevant to them.
- Respond to customer emails and other enquiries promptly.
- Liaise with engineers regarding appointments, quotations and customer requirements.
- Update customer records and ensure contact details and job information are accurate.
- Provide customers with appointment confirmations and relevant information.
- Maintain a professional and helpful approach when dealing with customer queries or concerns.
- Support the general administration and day-to-day running of the plumbing and heating office when required.
Previous experiance in plumbing/heating or similar industries preferable.
Pay: £25,420.00-£26,000.00 per year
Work Location: In person
