We’re building the next generation of design at Capgemini. As a User Researcher in our Experience Design team, you’ll ensure that the voices, needs, and behaviours of users are at the heart of the services we design. You’ll work across complex ecosystems, running research that shapes strategy, informs design, and influences delivery. You will join the growing Digital Customer Experience (DCX) practice within Capgemini.
We’re looking for researchers who are curious, collaborative, and ambitious about the future of design. People who thrive in ambiguity, bring clarity through evidence, and can turn insight into action. Above all, you’re passionate about how user research — combined with data and AI — can create fairer, more inclusive, and more sustainable services.
The role of the User Researcher is indeed evolving. As AI becomes more integrated into research, the job is shifting from a purely manual data collector to a strategic, human-centered analyst and storyteller. This is more than a research role—it’s a chance to shape how organizations research and design in the age of AI. You'll take on challenges, grow your craft, and join a community pushing the boundaries of design.
