Job purpose
The Security team protects our premises, assets, residents, personnel and guests 24/, providing a high-level concierge style service. As the first point of contact for all visitors to the gatehouse of the Charterhouse, security team members are expected to present a professional and informed welcome, and to deal efficiently with all traffic and visitors to and from the site. The Security Officer has to uphold high standards and undertake fire safety responsibilities including evacuation duties as well as dealing with lift entrapment, and other emergencies as part of their role.
Key Responsibilities
Security
- To maintain a permanent presence at the gatehouse of the Charterhouse site
- To carry out physical patrols of the site including the estate outside of the walls. Securing the gatehouse entrances, when leaving the gatehouse to undertake patrols.
- To be vigilant to security concerns and to ensure that the Charterhouse site remains protected and secure
- To secure the premises by opening and locking up, to carry out physical patrols of the property in accordance with set schedules, to monitor CCTV
- To maintain control of access to Charterhouse Square by locking/unlocking at set times, and by monitoring temporary access through other site entrances
- To set the museum security systems and access control points
- To respond to security/fire alarms and to report any disturbances/fires to relevant in-house staff and/or emergency services
- To issue and update access fobs, and to keep records of holders
- To control traffic on site by directing drivers to required locations
- To conduct daily checks of site for potential fire risks and facilities issues during patrols and to report accordingly to the Supervisor and / or Facilities Manager
- To be the first point of contact for out-of-hours urgent and emergency calls and to relay to relevant staff in accordance with operational process
Administration
- To support the other members of the Security Team and to report any issues and concerns to the Supervisor and / or Facilities Manager.
- To record and log incidents including intruder breaches and on-site accidents · Maintain Contractors and visitors’ logbooks
- Keep track of keys and maintain and update the key schedule
- General porter duties of items delivered to the gatehouse
- To coordinate with nominated facilities staff for lunchtime and break cover
- To follow and provide feedback to the Security Supervisor and Facilities Manager on the Standard Operating Procedures (SOP) and suggest any improvements that can be made.
Communication
- Providing detailed handover to the next shift and briefing the Supervisor and / or Facilities Manager on any events that have occurred out of hours.
- To provide a professional and informed welcome for all visitors to the Charterhouse gatehouse.
- To monitor and record all visitors to the site and to liaise with internal departments, residents, Brothers and staff on deliveries and contractors
- Greet guests for events and monitor and manage guestlists
- Answer telephone calls, take messages, answer questions and direct persons as needed · To communicate any internal messages and briefings to the Security Team in an efficient and professional manner
Person Specification
Essential
- 5 GCSEs or equivalent
- SIA License
- Ability to work with technical equipment (CCTV and security alarms)
- Experienced and confident in the use Microsoft Office packages
- Current first aider and Fire marshal training
- Experience in security roles for large and complex sites
- Good level of spoken and written English
- Courteous and professional manner
- Confident in challenging people when necessary
- Ability to use initiative and make decisions
Desirable
- Knowledge and understanding of working in a care home environment
- Knowledge of working in historic buildings
Pay: £30,000.00 per year
Application question(s):
- This role requires an Enhanced DBS check. Are you willing and able to undergo an Enhanced DBS clearance if successful
- Are you able to reliably commute to EC1M 6AN for this role?
Work authorisation:
- United Kingdom (required)
Work Location: In person
