Job Summary
We are seeking a dedicated and experienced Supervisor to join our dynamic team at The Raven. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional service. As a Supervisor, you will oversee daily operations, ensuring that the pub runs smoothly while maintaining high standards of customer satisfaction and great service. Your role will involve managing a team, providing guidance, fostering a positive work environment and the ability to maintain a cellar with cask ales.
Duties
- Supervise and coordinate the activities of staff in the pub to ensure efficient operations.
- Provide training and support to team members, promoting professional development and teamwork.
- Ensure compliance with food safety regulations and maintain cleanliness in all areas of the establishment.
- Handle customer inquiries and complaints effectively, ensuring a positive dining experience for all guests.
- Monitor inventory levels and assist with ordering supplies to maintain operational efficiency.
- Collaborate with the General Manager to implement new policies and procedures aimed at improving service delivery.
- Good understanding of cellar management and cask ales
Qualifications
- Proven experience in a supervisory role within the hospitality or restaurant industry.
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Knowledge of food safety regulations and best practices in culinary operations.
- Excellent communication skills, both verbal and written, with a focus on customer service.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Previous experience in supervising.
- A genuine passion for hospitality and helping others succeed within the team.
If you are looking for an opportunity to grow your career in a vibrant environment where your contributions are valued, we encourage you to apply for this exciting Supervisor position.
Job Types: Full-time, Permanent
Pay: £14.50 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Experience:
- Cellar Management: 1 year (required)
- Supervising : 1 year (preferred)
- Bar management: 1 year (preferred)
- Hospitality: 2 years (preferred)
- Customer service: 2 years (preferred)
Work Location: In person
