Job Title: Helpdesk Operator (Portals)
Job Summary - We are seeking a highly organised and detail-oriented operator to support our daily operational and customer service activities.
The successful candidate will be responsible for managing client portals, processing documentation, communicating with clients and internal departments, and ensuring jobs are completed and closed accurately.
Pay Rate: £13.45 p/h
Shift Pattern: Monday-Friday, 9am-5pm
What is in it for you?
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A friendly and supportive team
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Training, career development & progression
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Overtime opportunities
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A great selection of benefits incl. access to on-line GP services, share options and discounts across thousands of retailers.
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Free on-site parking
Key Responsibilities:
Manage and update client portals with relevant job information and documentation
Upload certificates and ensure completed jobs are properly closed in internal systems
Communicate with clients via email/phone to provide updates and respond to queries
Provide timely updates on escalated issues to relevant teams
Deliver a high standard of customer service when interacting with clients
Read and interpret engineers' notes to accurately update systems
Strong computer skills and the ability to learn new systems
Strong organisation skills and attention to detail
