Job Summary
Signature Health & Fitness is looking for an enthusiastic, motivated and people-focused Member Experience Coach to join our growing team.
This is a part-time employed role for a coach who is passionate about delivering high-quality coaching, building strong member relationships and helping people achieve long-term results through Small Group Personal Training.
At Signature, we are more than just a gym. We are a coaching facility built around expert coaching, accountability, education and community. Our members come to us for structure, support and guidance, and our coaches play a key role in creating an environment where people feel welcomed, supported and confident.
The role will include delivering Small Group Personal Training sessions, supporting member check-ins, helping operate our member accountability systems and contributing to the overall member experience.
This position is ideal for a qualified coach who wants to grow within a supportive, high-standard coaching environment, with opportunities for development and future progression as the business continues to grow.
Responsibilities
- Deliver high-quality Small Group Personal Training sessions
- Coach members with professionalism, energy and care
- Create a welcoming, supportive and positive training environment
- Build strong relationships with members and help them feel part of the Signature community
- Support members with accountability, consistency and long-term habit change
- Complete weekly member check-ins and member support tasks
- Conduct Tactic Builder Calls with members where required
- Help operate and oversee our member check-in/traffic light system
- Record useful member notes and communicate relevant updates with the team
- Attend weekly team calls and development meetings
- Support facility setup, reset and general gym floor standards
- Maintain a clean, organised and professional training environment
- Uphold the Signature coaching standards and member experience expectations
- Contribute positively to the culture, community and ongoing growth of the business
Requirements
- Level 2 Gym Instructor qualification
- Level 3 Personal Training qualification
- First Aid qualification preferred
- Confident delivering coaching to individuals and small groups
- Strong communication and interpersonal skills
- Friendly, professional and people-focused approach
- Reliable, punctual and well-organised
- Willingness to learn, develop and take feedback
- Genuine passion for helping people improve their health, confidence and lifestyle
- Ability to build rapport and create a positive member experience
- Strong attention to detail and pride in maintaining high standards
- Able to work split shifts, including early mornings and evenings
- Comfortable completing admin/member support tasks around coaching hours
- Positive attitude and desire to grow with the business long term
Pay: £13.00-£16.00 per hour
Application question(s):
- Do you have a Level 3 Personal Training qualification?
Work Location: In person
