Location: Luton Airport
World Fuel is seeking an experienced aviation professional to manage onsite operations and customer engagement within our Business Aviation Services team.
This is a highly visible, client-facing role based at the airport, where you will act as the central point of coordination for flight support services, vendor relationships, and customer experience. You will play a key role in delivering a seamless operational experience while supporting commercial growth across the region.
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Work at the center of aviation operations, supporting high-value global clients
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Be part of a fast-paced, international environment with strong growth potential
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Make a direct impact on customer experience, operational delivery, and commercial performance
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Coordinate flight planning, slot management, and trip support services for key customers
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Act as the primary onsite liaison between customers, FBOs, and airport service providers
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Oversee delivery of services for inbound flights arranged by global teams
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Build and maintain strong relationships with vendors, ensuring high service standards
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Meet and support customers onsite, providing a high-touch, service-driven experience
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Identify and introduce opportunities to expand services and support commercial growth
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Support fuel order coordination and ensure efficient execution of transactions
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Represent sales teams onsite, assisting with client engagement and relationship management
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Contribute to continuous improvement of operations, service delivery, and customer satisfaction
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Experience within an aviation operations or airport-based environment
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Strong understanding of business aviation operations and trip support services
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Strong understanding of commercial, cargo and military operations and trip support services
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Exposure to requirements across multiple aircraft types (business, commercial, cargo, and military aviation preferred)
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Experience supporting international flight operations across multiple regions
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Proven ability to manage customer and vendor relationships in a fast-paced environment
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Business awareness with a demonstrated ability to support revenue-generating activities
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Strong communication, problem-solving, and organizational skills
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Ability to work onsite and adapt to operational schedules
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Extensive knowledge of greater local region and surrounding airports
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Customer-first mindset with a proactive, solution-oriented approach
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Ability to operate calmly and effectively in a dynamic, time-sensitive environment
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Strong attention to detail and ownership of the end-to-end customer experience
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Collaborative approach when working across global teams
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Role is fully onsite at a London airport locations
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Flexibility is required based on flight schedules and operational needs
