To provide operational support to the Directorate Management Team in meeting Directorate and Organisational objectives. The post will specifically help support the Service Managers to ensure that quality, activity and financial targets are met.
The postholder will be expected to undertake a wide range of duties to support the Service Manager in the operational management of the Directorate. The postholder will support the Directorate Management team by working on specific projects such as modernising clinical services using modernisation tools and techniques and assisting in the development of business cases. This is a development role, allowing the postholder to improve their management skills. Consequently, the duties undertaken by an Assistant Service Manager may be extended, if appropriate.
Line manage Operational Support Managers (OSM’s) effectively
Analyse and interpret waiting list data/information to support planning and performance processes and effective resource management within the Directorate.
Support the OSM’s to effectively manage waiting lists for inpatients and outpatients to ensure Patient Charter standards, national and local targets are met.
Performance manage cancelled admissions/operations within the Directorate to ensure rescheduled operations achieve Patient Charter and local standards.
Manage delegated projects in order to delivery key objectives.
Investigate complaints and incidents in line with the Trust Policy as required.
Communicate effectively within the Directorate, between Directorates, Trustwide and with external agencies.
Assist in delivering delegated CIP schemes and take an active role in the Directorate CIP process, as specified by the ASD.
Analyse activity information in conjunction with the Service Manager with a view to improving and developing service planning and delivery. Input into business cases/specific initiatives as considered appropriate by the Service Manager.
Work closely with the Patient Access Team and IT to review clinic utilisation to ensure the maximum use of available resources.
Performance manage the production of activity information to report against specific contractual requirements and deadlines e.g. NCG
Manage the Operational Support Managers
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
