Business Development Manager
Location: LondonEmployment: Full-time, PermanentSalary: £35,000+ basic + uncapped commission + annual KPI performance bonus
About EcoScent
EcoScent is a growing scent marketing and fragrance business providing commercial scenting solutions, fragrance systems and private label products to clients across a wide range of sectors.
We work with businesses to develop scent solutions that enhance their environments, customer experience and brand identity, from individual installations through to multi-site rollouts and bespoke fragrance and private label projects.
As the business continues to grow, we are looking for an experienced and commercially driven Business Development Manager to join our Sales team.
The Role
This is a hands-on B2B sales role combining new business development with ongoing account growth.
You will manage opportunities from initial enquiry through to conversation, working with both inbound leads and proactively developing new businesses. You’ll meet clients, understand what they are trying to achieve and develop the right commercial solution rather than simply sell from a standard product list.
The variety is a significant part of the role. Opportunities vary considerably in scope, from individual scenting projects through to larger commercial installations, multi site rollouts and bespoke private label projects.
You will also build and develop your own portfolio of client accounts, identifying opportunities to expand relationships through additional locations, products and services.
We are looking for someone who is comfortable taking ownership of their pipeline and does not wait for opportunities to come to them.
The successful candidate will be commercially aware, organised and confident communicating with clients at different levels. Just as importantly, they will understand that successful sales depend on accurate communication, realistic commitments and strong collaboration with the wider business.
Key ResponsibilitiesBusiness Development & Sales
- Develop and convert new B2B opportunities across EcoScent's scenting, fragrance and private label portfolio.
- Respond promptly and professionally to inbound sales enquiries.
- Proactively identify and develop new business opportunities.
- Conduct outbound prospecting and follow-up activity.
- Build relationships with prospective clients and key decision-makers.
- Understand client requirements through effective questioning and consultation.
- Recommend appropriate products and commercial solutions.
- Prepare and present quotations and proposals.
- Manage opportunities ranging from individual installations to larger, multi-site and bespoke commercial projects.
- Negotiate and close opportunities within agreed commercial parameters.
- Achieve agreed monthly and annual sales targets.
Account management & Growth
- Develop strong long- term relationships with allocated client accounts.
- Maintain commercial ownership of the client relationship following conversions.
- Proactively identify account growth, renewal, upselling and cross-selling opportunities.
- Identify opportunities to introduce EcoScent products and services.
- Understand clients' changing requirements and identify opportunities for further sites, projects or services.
- Conduct regular account reviews where appropriate.
- Build relationships that support long-term client retention and commercial growth.
Pipeline & Opportunity Management
- Maintain an active and accurate sales pipeline.
- Follow up opportunities consistently and within agreed timescales.
- Record all meaningful client activity, opportunities and next actions accurately within the CRM.
- Maintain clear next steps and expected close dates for active opportunities.
- Identify stalled opportunities and take proactive action to progress them.
- Provide accurate pipeline and sales forecasts.
Internal Collaboration & Handover
- Work closely with Operations, Project Management, Marketing and other internal teams.
- Ensure relevant colleagues are involved at the appropriate stage of complex, bespoke and Private Label opportunities.
- Confirm operational feasibility before making commitments to clients where required.
- Provide complete and accurate handovers following conversion.
- Ensure all agreed client requirements, commercial terms and delivery expectations are clearly documented.
- Escalate issues promptly where support or management input is required.
What We're Looking ForEssential
- Demonstrable B2B sales or business development experience.
- Proven ability to manage opportunities from initial contact through to conversion.
- Strong telephone and face-to-face communication skills.
- Confident questioning, listening and consultative selling ability.
- Strong commercial awareness.
- Excellent follow-up and organisational skills.
- Experience managing a sales pipeline and working with CRM systems.
- Ability to work independently and take ownership of results.
- Strong written communication skills.
- Comfortable working to individual sales targets and measurable KPIs.
- Ability to collaborate effectively with operational and project teams.
Desirable
- Experience within scent marketing, fragrance, interiors, facilities management, hospitality, property or another service-led B2B environment.
- Experience selling contractual or recurring-revenue services.
- Experience with multi-site or corporate clients.
- Experience with bespoke products or project-led sales.
Our Culture
EcoScent is a growing business with a close-knit team and a genuinely collaborative way of working. As we grow, we are continuing to strengthen our structure, clarify ownership and give people greater accountability within their roles.
People are trusted to take ownership of their area, make decisions and bring forward ideas. In return, we expect accountability, good judgement and a willingness to ask for support when it's needed.
We work hard and standards are high, but we also value personality, humour and people who contribute positively to the wider team. Success is recognised and celebrated, and good ideas are welcomed regardless of where they come from.
As we continue to grow, there is real opportunity for people to develop with the business, broaden their responsibilities and influence how we do things rather than simply step into a role where everything has already been decided.
What Success Looks Like
Success in this role will be measured not simply by activity, but by commercial outcomes and the quality of the client journey.
This will include:
- Achievement of agreed sales targets.
- New business revenue generated.
- Conversion rate.
- Value and quality of active pipeline.
- Pipeline and forecast accuracy.
- Average order value and overall commercial quality of sales.
- Account retention and growth.
- Consistent and timely follow-up.
- Accurate CRM management and forecasting.
- Client experience and communication quality.
- Effective internal handovers.
- Appropriate identification of upsell and cross-sell opportunities.
- Achievement of agreed role specifics and behavioral KPIs.
The Person
We are looking for someone who is naturally proactive and commercially minded. You should be comfortable taking responsibility for an opportunity, asking for support when you need it and following through on commitments.
You will need to balance the drive to win business with the judgement to ensure that what is promised to the client can be delivered by the wider team.
Ownership, accountability and collaboration are important to how we work. We operate in a growing business where people are expected to take responsibility for their are, communicate openly and work across teams to achieve the right outcome for both the client and the business.
This role would suit someone who enjoys developing relationships, finding opportunities and closing business, but who also understands that commercial ownership does not end when the initial sale is converted. You will have the opportunity to develop your own portfolio, shape the commercial opportunities and play part in EcoScent's continued growth.
What we offer
- £35,000 basic salary
- Uncapped commission with strong earning potential
- Annual KPI performance bonus
- 20 days' annual leave plus bank holidays
- Additional day's holiday for each completed year of service
- Birthday month day off following completion of probation
- Wellbeing day following successful completion of probation
- Christmas/New Year office closure
- Private healthcare
- Gym membership
- Company pension
- Employee Assistance Programme
- Ongoing product, sales and professional development
- Opportunity to work across varied commercial projects, recognised brands, multi-site rollouts and bespoke solutions.
Pay: From £35,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Gym membership
- Health & wellbeing programme
- Private medical insurance
- Sick pay
Work Location: In person
