We are looking for a well organised and detail focused Admin Support colleague to join our Operations team at Energy Angels. This is a busy, varied role at the heart of our day to day operations, where accuracy and organisation really matter.
You will keep our data clean and reliable, support our billing activity and provide the general administrative help that keeps the office running smoothly. If you take pride in getting the detail right and enjoy being the person a team can rely on, we would love to hear from you.
What you will be doing
- Support partner energy bill management and wider billing activity, using the Energise portal wherever possible.
- Provide general day to day administrative support in the office, helping the Operations team run smoothly.
- Enter, update and maintain information accurately across our databases and software systems, keeping records complete, consistent and reliable.
- Take responsibility for the daily data files issued to suppliers, confirming they have been received, processed and followed up where required.
- Use software tools to import, export and manage data efficiently, maintaining accuracy and integrity throughout each process.
- Collaborate with colleagues to clarify data entry requirements, resolve discrepancies and address partner data inaccuracies promptly.
- Process data requests and ensure they are issued to partners within agreed timescales.
- Work with partners to confirm access instructions and support the successful installation of smart meters.
- Support the Customer Success Manager and Senior Admin Support with wider administrative tasks as needed.
- Deal with day to day emails and telephone queries as they arise, in a professional and friendly manner.
- Identify opportunities to improve billing, data entry and administrative processes, making practical recommendations that increase efficiency and accuracy.
You will also help us maintain compliance with all company and legal health and safety standards, and you will be someone who continually demonstrates the values and behaviours of the Energy Angels Group.
What we are looking for:
- Strong attention to detail and a genuine commitment to accuracy.
- Confidence working with numbers and data entry, and comfort with common office software.
- Well organised, able to juggle a varied workload and meet deadlines.
- A helpful, hands on approach to general office administration.
- Clear communication and a professional, friendly manner.
- A collaborative team player who is happy to support wherever needed.
Desirable
- Experience in a billing, finance or administrative support role.
- Experience within the energy, utilities or property sector.
- Familiarity with data import and export tools.
What we offer
- A salary of £26,227.50 per annum.
- Hybrid working, with three days in our Wolverhampton office and two days from home.
- 23 days of annual leave plus bank holidays from the day you start.
- Private healthcare on successful completion of your probation period.
- A holiday buy and sell scheme, giving you flexibility over your time off.
- Additional annual leave rewarded for length of service, up to a maximum of five years.
Energy Angels is committed to being an inclusive employer. We welcome applications from everyone and make recruitment decisions based on merit. If you need any adjustments during the recruitment process, please let us know.
Pay: £26,227.50 per year
Benefits:
- Company pension
- Private medical insurance
Experience:
- Administrative: 1 year (required)
Work Location: In person
