Assistant Front Office Manager | Four Points Flex by Sheraton Brighton
Four Points Flex by Sheraton Brighton are currently looking for an Assistant Front Office Manager/Duty Manager to join the business. We are ideally looking for someone with previous reception and leadership experience within the hotel industry but will consider applicants with other reception/customer service experience. The ideal candidate will be a smartly presented individual, with character and the ability to lead and coach a team; the capability to enhance our work culture with positive forward thinking and the availability to accomplish daily task as well as challenging goals. Exceptional customer service is a must as well as good listening and communication skills.
This is a full time position based on 40 hours a week including weekends and bank holidays! 5 days out of 7
Duties
- Checking daily arrivals, making sure that every reservation is entered accurately, and all guests’ comments and requests are followed up.
- Trying to maximize room revenue.
- Assuming responsibility for the running of the hotel in the absence of senior management
- Training new reception staff
- To be fully aware of the Hotel’s Fire Safety procedures and Health and Safety regulations
- Dealing with complaints quickly and efficiently and find suitable solutions to any problems that may arise, record and communicate issues to management and colleagues in a constructive and clear manner.
- To liaise with guests and other departments, passing relevant information onto staff especially specific requirements or arrangements.
- Ensuring that all areas are maintained to a high standard of cleanliness.
- Ensuring that daily procedures re followed and completed correctly
- Ensuring daily banking is correct
- Making sure that Company policies are followed.
- Replying to guests’ email or telephone enquiries, such as group bookings promptly and efficiently when the person responsible is not available or busy with other activities.
Benefits
- Mental Health & Well-being programme
- Staff discounts provider (Retail, Holidays, restaurants etc.)
- Training and development opportunities
- Enhanced benefits (Maternity & Paternity)
- Gym Membership!
Please note that due to the high volume of applications we receive, we are unable to answer to all applicants; therefore, if you do not hear from us within a week from your application you should assume you were not successful on this occasion.
Job Type: Full-time
Pay: £27,032.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Gym membership
- Health & wellbeing programme
- Referral programme
- Sick pay
Work authorisation:
- United Kingdom (required)
Work Location: In person
