Crime and Intelligence Manager
Job Description
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Day to day supervision of the client's Crime & Intelligence team
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Produce Crime & Intelligence Analysis to an excellent standard in order to support the workload of the analytical team which can be used as best practice standards
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Mentor, train and develop the skills of the Crime Analysts in order to ensure comparison to national standards and excellent customer service/service delivery to the client
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Lead on local and national crime partnership/external and internal partnership assessment, review and relationship management
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Develop, review and continuously improve all analytical processes and procedures to ensure high standards and efficiency
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Promote and progress intelligence-led deployment of security resources and identify and promote other intelligence-led opportunities
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Work and communicate with other support functions as appropriate to ensure workflow is effective and delivers the right output in the right timescales
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Work closely with other departmental leads, including the Security Operations Lead and SOC Lead, to ensure effective collaboration, clear handovers and smooth, consistent processes across all service provisions where necessary
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Lead the team in a way that is in line with company values and behaviours and leading the team to fulfil their potential and to exceed client's expectations
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Involve team in problem solving, workflow creation and improvement ideas to gain the best solutions whilst creating the buy in and engagement of team members
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Proactively manage the team to ensure high levels of performance and attendance including daily huddles, 121s and PDRs
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Work closely with the Crime Analysts to deliver a service that creates tangible and maximum return on investment for the client, and can drive the resource to risk deployment
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Ensure the team respond to all customer calls and requests within target guidelines and give our customers an excellent customer experience at all times
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Ensure processing standards are high and errors minimised
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Ensure compliance with GDPR and other relevant legislation and Company and Client quality standards
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Escalate any incident outside of experience or control and follow all actions as specified regard to issues arising during the course of their duties
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Identify security intelligence & information sources networks with public, law enforcement & government agencies, maintaining a close working partnership
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Assess, define and lead intelligence partnerships to create value for the client in the long term. E.g. Police, Government agencies, other retailers and third-party networks
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Work closely with the wider internal intelligence network to ensure we leverage our resources in support of the client
Complete ad-hoc projects as designated by the retail management team, the client, or Head of Sector - Retail on time and to a high standard of quality
Qualifications
Essential Skills and Experience
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Demonstrate leadership skills and experience and possess a proven track record for building and managing winning teams of professional crime analysts
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Excellent report-writing and analytical skills with sharp attention to detail
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Computer literate with a variety of software, including Microsoft Office and bespoke software
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Ability to lead and motivate a team to provide excellent customer service
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Ability to build and maintain relationships with a strong teamwork ethic
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Good educational background and a solid command of written and spoken English
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Experience of working within a demanding fast-paced environment
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Strong communication and customer service skills
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Good working knowledge of Microsoft Office, Outlook, Word and Excel
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Ability to work under pressure and make quick decisions
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Good communication skills, verbal and written
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Experience of team working
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Reliable, flexible and discreet
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Experience of working in a controlled environment
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Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines
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Ability to accurately follow detailed processes
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Ability to build and maintain relationships with a strong teamwork ethic
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A positive attitude and ability to deal with pressure professionally
Desirable Skills and Experience
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Knowledge of the retail market and/or experience of working within law enforcement
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Relevant security industry experience - ability to demonstrate an understanding of SOC requirements and processes
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SIA Licence holder - CCTV & minimum non-front line Guarding. (Training can be provided)
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Experienced in achieving SLAs, identifying gaps against standards, and implementing improvement solutions
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Previous achievement of performance targets and driving performance through utilising metrics
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Flexibility in working hours
