The Cliff Hotel is a welcoming and customer focused hotel dedicated to providing exceptional guest experiences. We pride ourselves on our friendly service, comfortable accommodation, and professional team. We are currently looking for a reliable and enthusiastic Receptionist to join our front desk team.
Key Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel efficiently
- Handle reservations, bookings, and cancellations
- Answer phone calls and respond to guest enquiries
- Process payments and maintain accurate records
- Provide information about hotel services and local attractions
- Handle guest requests and resolve any issues promptly
- Maintain a clean and organised reception area
Requirements:
- Previous customer service or reception experience preferred
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Ability to work flexible hours, including evenings and weekends
- Basic computer skills and familiarity with booking systems (training can be provided)
- Professional appearance and positive attitude
Job Types: Full-time, Part-time
Pay: £12.71 per hour
Expected hours: 15.0 – 40.0 per week
Work Location: In person
