You will be empowered to lead a manage a small team in ensuring the service provided our Executive Lounge is as luxurious as the name portrays. You’ll be responsible for managing service operations, revenue generating sales and employee engagement. You and your team will be responsible for all the VIP guests, the only ones with access to the outlet, ensuring outstanding service and guest care is consistent.
You will be part of a wider team supporting other departments deliver quality products and services across our outlets. Here’s what you will be expected to do:
- Develop, implement and monitor restaurant sales, service and operational systems to provide a seamless guest experience maximising business potential.
- Anticipate guests’ needs and provide service to exceed their expectations, take appropriate action with regards to guest feedback
- To manage, lead & inspire a well-structured team of food & beverage professionals ensure all are briefed accordingly.
- To be responsible for the smooth running of own outlet.
- Support other departments where required.
- Recommend ways to reach a broader audience (e.g. discounts and social media ads with the Food and Beverage Manager and Marketing team.
We live by our values, and we’d love you to bring them to life every day:
- Open - You believe that great work starts with great relationships, you’ll feel right at home here.
- Nimble - You’ll be empowered to make decisions and drive change because here, bold thinking is encouraged.
- Brilliant - You’re someone who’s passionate about doing great work and always looking for ways to improve.
- Honest - You’re someone who values transparency, takes ownership, and builds trust through their actions.
Agility is at the heart of how we work. We move fast, adapt quickly, and always keep people at the centre of what we do.
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
- Employee Assistance Programme (EAP) – Confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts – Stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts – Enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance – Peace of mind for you and your loved ones.
- Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
- Stream – Access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - Auto enrolment into the company pension scheme.
- Learning & Development - Opportunities available to progress your skills and career.
The Holiday Inn Brentford Lock nestled overlooking the scenic waterways of the Grand Union Canal. This four-star hotel is located in west London and has been created for comfort and style and offers a warm and welcoming service to all guests. The hotel has 6 modern meeting rooms and 134 en-suite bedrooms; it is the first in Europe to have a revolutionary open lobby concept. With good transports link, the hotel can be easily accessed by public transport. Brentford train station is about 10 minutes' walk to the hotel. Our employees have been playing a tremendous part in the hotel and our team success, from our employee engagement being above 89%.
