Welcome to KFC. Home of the real ones.
We sell the world’s best chicken. Seriously. And we’ve done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we’re proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago.
Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world’s most iconic brands.
What’s the gig? Well, you support our restaurants - and we’ll support you every step of the way. Simple. Our doors are open - and they can take you anywhere.
All we ask is that you be you. Because that makes us, us. Sound good? Great. Let’s find out about that job.
THE TEAM
Our People and Culture team creates a place where people don’t just work - they thrive and feel genuinely proud to be part of something real. We’re here for all 36,000 members of Team KFC – shaping a bold, inclusive culture where everyone feels supported, included, and empowered to grow.
We lead with smart, heart, and courage and are people first, always. From finding and nurturing top talent to unlocking growth opportunities, we’re ambitious about our people’s potential. We ask questions, push boundaries, and challenge the usual way of doing things - if it means building a better experience for our teams, we’re all in.
ABOUT THE ROLE
If you've ever wondered who brings KFC's biggest moments to life, this is that role.
We're looking for an exceptional communicator who knows how to cut through the noise. Someone who can tell great stories, create unforgettable experiences and bring our people closer to the brand every single day.
You'll own how we communicate with our Restaurant Support Centre (RSC) teams, create campaigns that bring our culture to life, and deliver some of the biggest events in our business. From writing communications for senior leaders to bringing together 1,500 restaurant leaders at RGM Fest, you'll play a key role in helping our people feel connected, informed and proud to be part of Team KFC.
No two days are the same. One day you could be shaping a leadership announcement, the next you're working with agencies to deliver a major event or launching an engagement campaign that reaches thousands of colleagues across the UK & Ireland.
If you're a brilliant storyteller, an experienced project manager and someone who loves creating memorable experiences, we'd love to hear from you.
WHAT YOU'LL BE DOING
You'll have ownership across four key areas:
Internal Communications
Lead our internal communications calendar, creating engaging content across newsletters, digital channels, leadership updates and employee platforms. You'll help make complex business messages simple, relevant and engaging.
Events & Experiences
Lead the end-to-end delivery of some of KFC's biggest events, including RGM Fest, Champions Club, RSC Rallies and The Bolos. From concept to delivery, you'll create experiences that inspire our people and bring our brand to life.
Employee Engagement
Support major business initiatives, cultural moments and recognition campaigns that strengthen engagement and create pride across the business.
Stakeholder & Agency Management
Partner with senior leaders, franchise partners and agencies to deliver high-quality communications and events, always looking for new ways to improve how we engage our people.
WHAT WE'D LOVE FROM YOU
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5+ years experience in internal communications, employee engagement, events or a similar role.
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A track record of delivering large-scale events and communications campaigns.
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Strong writing and storytelling skills, with the ability to tailor messages for different audiences.
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Confidence working with senior stakeholders and managing multiple projects at once.
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Experience managing agencies, suppliers and budgets.
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A creative mindset, excellent organisation and the ability to thrive in a fast-paced environment.
Experience within hospitality, retail or franchised businesses would be a bonus, but isn't essential.
ABOUT YOU
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You're someone who loves making things happen.
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You build great relationships, enjoy bringing people together and have a knack for turning ideas into memorable experiences. You're equally comfortable writing a leadership communication as you are managing an event or presenting a recommendation to senior stakeholders.
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You stay calm under pressure, enjoy solving problems and aren't afraid to roll your sleeves up to get the job done.
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Most importantly, you're passionate about creating experiences that people genuinely remember.
A FEW MORE THINGS...
This role includes occasional evening and weekend work during key event periods, along with some travel across the UK and occasionally internationally for events and site visits.
WHAT’S IN IT FOR YOU:
We offer benefits that make your life that little bit easier, because we know the juggle is real.
From flexible, hybrid working to Fri-Yay early finishes and Live Well Days, we’ve created a package that supports the real you, in and out of work.
You’ll get:
? Hybrid working from our Woking RSC (just 24 mins from London)
? Up to 11% company pension contributions
? Fri-Yay finishes at 1pm every Friday
? 25 days’ holiday (plus bank hols)
? 5 Live Well Days a year, just for you
? Bonus scheme linked to company & personal performance
? Private healthcare, Digital GP access & mental health coaching
? Enhanced parental leave and flexible return options
? Study support, income protection, life cover & more
? And yes - 25% off the chicken!
Because real ones deserve real rewards.
THE ROAD TO BECOMING A REAL ONE...
1. Apply (Go on...do it) – send us your CV and answer a couple of app questions.
2. Intro call with our Talent Team
3. Virtual call with Hiring Manager + member of the comms team
4. F2F interview & Task at our HQ, Home of The Real Ones in Woking
KFC FOR EVERYONE:
Whoever you are and wherever you’re from, KFC is a place where you can bring the real you to work.
Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from underrepresented groups from all industries.
If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements - just let us know. We’ll be there to help you be the real you.
Ready?
We hope so, if you’re ready to be part of our community, now’s the time to apply.
Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.
Beware of fake job postings using Yum! and/or our brand logos - KFC, Pizza Hut, Taco Bell and Habit Burger & Grill - on fraudulent sites. Yum! Brands only posts jobs on official careers pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps.
