Join the Fortnum's Guest experience team!
At Fortnum & Mason, creating extraordinary experiences is at the heart of everything we do. As a Retail Guest Experience Host, you'll be one of the first people our customers meet, providing a warm welcome, sharing the story of Fortnum's, and helping guests make the most of their visit.
Whether assisting customers with finding their perfect product, supporting special events, enhancing the in-store experience, or bringing the Fortnum's brand to life through exceptional service, our Red Coats play a vital role in creating memorable moments every day.
Why Work For Us:
Competitive hourly rate + paid overtime
Discretionary annual bonus (up to 5% of salary)*
Up to 40% store and restaurant discounts*
Subsidised staff restaurant using Fortnum’s ingredients
28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
Matched pension scheme and career development opportunities
Annual staff party and incredible gifts after 5 years
What you'll be doing
Delivering a warm, engaging and professional welcome to every customer.
Bringing the Fortnum & Mason story to life through knowledgeable and enthusiastic interactions.
Supporting customers with store navigation, product location and general enquiries.
Assisting with events, seasonal activities and customer experiences across the store.
Acting as a brand ambassador, creating memorable moments that exceed customer expectations.
Building positive relationships with customers and colleagues across the business.
Maintaining the highest standards of presentation and professionalism.
A genuine passion for delivering exceptional customer experiences.
Strong communication skills and confidence engaging with a diverse range of customers - ESSENTIAL
A positive, proactive and approachable personality.
Experience in luxury retail, events or customer-facing environments, production activation and sampling is a MUST.
The ability to thrive in a fast-paced luxury retail environment.
A team player who embodies the values and standards of Fortnum & Mason.
Working at Fortnum's means becoming part of a business with over 300 years of heritage, renowned for exceptional products, extraordinary service and unforgettable experiences. In return, we offer a supportive environment where you can develop your career whilst helping create magical moments for our customers every day.
If you are passionate about people, storytelling and creating exceptional customer experiences, we'd love to hear from you.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
