As a service coordinator for Electrical & Gas Care, you will be responsible for several functions in our organisation. Your main responsibility is to assist colleagues, contractors and clients with seamless business operations with the ultimate goal of providing a high level of customer service.
Some of your general duties will include:
- Answering incoming calls
- Planning
- Managing other company correspondence including emails and other forms of contact
- General spreadsheet work & and updating jobs
- Scheduling engineers and other operatives to ensure their journeys are efficient, correct, and that customers are aware of their job status
- Assisting colleagues when their areas are busier than usual or annual leave cover
- Data entry & payment handling
- General parts picking for engineers
- Receive and book in warehouse deliveries
- Provide accurate notes for engineers
- Speaking to our engineers for updates
- Liaising with service partners.
Beneficial but not essential
- Any experience in the administration of a trade, particularly appliance repairs.
- Good geographical knowledge of South Wales
- Good IT skills
- Excellent telephone manor
Salary negotiable based on experience and history.
Job Type: Permanent
Benefits:
- Company pension
- Free parking
- On-site parking
Application question(s):
- Have you been employed in a similar role before?
- Please list your current experience and job title.
Work Location: In person
