Operations Scheduler
Location: Tunbridge Wells
Hours: Permanent, full-time role (40 hours per week), Monday to Friday, 8.30am-5.30pm (flexibility available with 24 hours' notice)
Hybrid working flexibility from home on some days once trained
Salary: £28,000-£32,000 per annum
If you enjoy keeping things running smoothly for customers and you are at your best in a fast-paced, busy environment then this could be the role where you thrive. Our Client, a well-established specialist within their field is expanding and looking for an Operations Scheduler to join a friendly team at the heart of service delivery.
What you will be doing:
- Creating the monthly schedule for engineers across London and the South East, aligned to contract frequency
- Proactively scheduling both planned PPM visits and reactive appointments, with attention to technician patches and route/access efficiency
- Monitoring visit completion throughout the month and spotting any drop-offs early
- Scheduling larger ad-hoc works and keeping the management team updated on any service delivery concerns
- Providing high-quality, personalised customer service-by phone and email-while managing expectations
- Supporting continuous improvement by feeding back sites of concern and helping build action plans
- Sending quotations for chargeable visits and treatments
- Handling complaints promptly: flagging issues immediately, while taking ownership to resolve quickly where possible
What you will bring:
- 2 years' experience in scheduling/coordination (or a similar role)
- Excellent communication skills and a confident telephone manner
- Calm, professional confidence with both clients and engineers-especially under pressure
- Strong ability to multitask, work on your own initiative, and adapt quickly when priorities shift
- A proactive, "outside of the box" mindset
Ready to bring exceptional customer care to a growing team? Apply now via Brook Street to be considered.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
