Are you an experienced and proactive Care Coordinator with strong planning, rostering, and problem‑solving skills? Do you bring a flexible, enthusiastic, and can‑do attitude to your work? If so, we would love to hear from you.
As a key member of our branch team, you will play a central role in ensuring that business, quality, and compliance targets are consistently achieved. This position requires excellent attention to detail, strong rota management capability, and a commitment to delivering safe, person‑centred care. You will also have opportunities to remain hands‑on and connected to the people we support.
Key Responsibilities:
- Allocate Care Workers with the appropriate skills and experience to deliver high‑quality, person‑centred care.
- Organise Care Worker rotas to minimise changes and reduce unnecessary travel between visits.
- Respond promptly and effectively to day‑to‑day changes in care packages.
- Implement, monitor, and maintain all aspects of the Electronic Call Monitoring (ECM) system.
- Ensure all customers are correctly allocated and that call times accurately reflect their commissioned care package.
- Notify Field Care Supervisors of new packages and ensure care plans are completed within agreed timescales.
- Build strong working relationships with key stakeholders, including commissioning teams, safeguarding teams, social workers, procurement, District Nurses, OTs, and PTs.
- Bid for new care packages and work closely with the branch recruiter to ensure staffing levels meet demand.
- Identify trends to support future workforce planning.
- Ensure all Care Workers receive clear, accurate, and comprehensive schedule information.
- Work towards targets, KPIs, and objectives set by the Registered Manager.
- Participate in the on‑call rota as required.
- Maintain up‑to‑date knowledge of the Care Act 2014, CQC regulations, and all relevant legislation governing domiciliary care.
- Adhere to the company’s Health & Safety policies and the requirements of the Health and Safety at Work Act 1974.
What We’re Looking For:
- Previous care coordination experience (desirable).
- Strong customer service skills, including complaint handling and problem solving.
- Ability to work effectively both independently and as part of a team.
- Excellent written and verbal communication skills.
- Strong interpersonal skills and the ability to remain calm under pressure.
- Excellent organisational and time‑management abilities.
- Ability to lead, motivate, and support staff.
- Full driving licence (desirable).
- Knowledge of CQC Fundamental Standards.
- Commitment to person‑centred care.
- Confident IT skills, including Microsoft Word, Excel, and Outlook.
What We Offer:
- Competitive salary
- 28 days annual leave
- Employee Assistance Programme
- Workplace pension
- Opportunities to grow within a rapidly expanding organisation
- Supportive working environment with ongoing learning and development
If you are passionate about delivering exceptional care and want to be part of a growing, values‑driven organisation, apply online today. A member of our team will contact you within 48 hours to begin your journey with Blessed Hearts Home Care.
Job Type: Full-time
Pay: £23,000.00-£25,000.00 per year
Benefits:
- Company pension
- On-site parking
- Referral programme
Work Location: In person
