Job Summary
We have an opportunity for a full-time Supporter Care Advisor, working 37.5 hours per week Monday to Friday 08:30-16:30. The office is currently located at Olympus Business Park in Newton Abbot but will be relocating next year to our Sanctuary at Honeysuckle Farm, Buckland, Newton Abbot.
What you'll be doing:
You’ll help keep things running smoothly by following office procedures and training guidelines.
You’ll be the friendly face behind efficiently handling incoming mail.
You’ll provide top-notch customer service, making sure our supporters feel heard and valued whether they reach out by phone or email.
Handling various types of donations (cash, cheque, and card) will be a breeze, with a careful eye to ensure accurate records in our CRM database.
Our supporter database will be in good hands as you help maintain its integrity through necessary tasks.
You’ll be our go-to expert on compliance with the Fundraising Regulator code of practice and data protection regulations.
When it comes to administrative tasks, you’ll be there to lend a hand whenever needed.
You won’t be doing it alone; you’ll collaborate closely with colleagues from the Fundraising and Communications team, helping gather content for campaigns and making sure events run smoothly.
What you'll bring:
You will thrive in an environment where things are organised and streamlined.
Every task will be approached with a smile, and you will spread positivity wherever you go, always contributing to a harmonious and supportive atmosphere.
Your telephone manners are not just professional, but genuinely warm and courteous.
You have a true passion for our supporters and our charity’s mission, making them feel valued and appreciated at every turn.
Why join us?
Training:
Supporting your training and development, ensuring you’re well-equipped for success.
Collaborative Environment:
Working with a dedicated team committed to our mission.
Enhancing Our Reputation:
Your actions will help promote and enhance the reputation of the Mare and Foal Sanctuary.
Values and Attitude:
We value Kindness, Care, and Knowledge at The Mare and Foal Sanctuary. These values guide our actions, and we are seeking a Supporter Care Advisor who embodies them. Your approach to work and interactions should reflect these values.
If you share our values and want to be part of a team dedicated to the well-being of horses and ponies, we invite you to apply with CV and cover letter by Friday 14th August.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expect all staff and volunteers to share this commitment. This post is subject to a DBS check.
- The Mare and Foal Sanctuary is the largest equine welfare charity in the South West peninsula dedicated to the rescue, rehabilitation and rehoming of horses and ponies who have suffered neglect, abuse and trauma. We also deliver a range of Equine Assisted Services with our rescued horses and ponies. The Mare and Foal Sanctuary has five sites across Devon, a clear five-year strategy and is ambitious for the future.
Pay: £26,322.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
- Sick pay
Work Location: In person
