Job Summary
We are seeking a proactive and organised Shift Leader to oversee daily operations within our team. The ideal candidate will possess excellent communication skills, and have experience in the Hospitality and leisure industry. This position offers an opportunity to lead a dynamic team, ensure smooth workflow, and maintain high standards of service. The Shift Leader will be responsible for supervising staff, coordinating tasks, and ensuring compliance with company policies. A strong focus on organisational skills, maintenance knowledge, and effective utilisation of Microsoft Word and Excel is essential to succeed in this role.
Duties
- Supervise and support team members during shifts to ensure operational efficiency
- Coordinate daily tasks and delegate responsibilities appropriately
- Maintain effective communication with team members and management
- Assist with data entry and record keeping using Microsoft Excel and Word programmes
- Monitor adherence to health and safety regulations, including maintenance protocols
- Handle customer queries professionally via phone and in person, demonstrating excellent phone etiquette
- Support training initiatives for new staff members
- Ensure the work environment remains organised, clean, and safe at all times
- Utilise organisational skills to manage schedules, stock levels, and equipment maintenance
- Promote a positive team atmosphere by motivating staff and resolving conflicts promptly
Qualifications
- Strong communication skills, both verbal and written
- Experience with Microsoft Word, Excel, and data entry tasks
- Excellent phone etiquette and customer service abilities
- Previous experience in the Hospitality and leisure industry
- Ability to work effectively under pressure in a fast-paced environment
- Demonstrated leadership qualities with the capacity to motivate teams effectively
This role provides an engaging opportunity for individuals seeking to develop their leadership skills within a supportive environment. The successful candidate will be instrumental in maintaining operational excellence whilst fostering a collaborative team culture.
Pay: £13.50 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Ability to commute/relocate:
- Grays RM20 3LD: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Hospitality management: 1 year (required)
Work Location: In person
