Overview
Advance Connects is a specialist B2B telemarketing and lead generation company, helping our clients build high-quality sales pipelines and long-term customer relationships.
We are looking for a dynamic, commercially minded Account Manager to manage and grow a portfolio of B2B clients who rely on us to generate qualified leads, appointments, and new business opportunities. You will be responsible for nurturing strong client relationships, understanding their sales objectives, and ensuring our campaigns deliver measurable results.
This role is ideal for a proactive, customer-focused professional with strong negotiation, communication, and organisational skills who enjoys working in a fast-paced, target-driven environment.
Key Responsibilities
Outbound Calling & Lead Generation
- Make a high volume of outbound B2B calls each day to decision-makers and influencers on behalf of our clients.
- Qualify prospects against agreed criteria (e.g. budget, authority, need, timescale).
- Generate qualified leads, appointments, and sales opportunities in line with campaign objectives.
- Confidently handle objections and keep conversations on track and professional.
Campaign Execution
- Work from call lists, CRM data, and scripts/briefs prepared for each client campaign.
- Tailor your conversations to the client’s proposition, sector, and target audience while staying on-message.
- Accurately capture information from calls (e.g. contact details, needs, interest level, next steps).
Data & Reporting
- Log every call and outcome clearly and accurately in our CRM/IT systems.
- Keep records up to date so that reports for clients are accurate and timely.
- Flag trends you notice on calls (common objections, competitor mentions, market feedback).
Client Campaign Support
- Support the delivery of multiple campaigns by following client briefs, call guides, and qualification criteria.
- Provide feedback to your manager on what is and isn’t working on the phone so campaigns can be refined.
- Occasionally join internal or client review sessions to discuss campaign performance (no heavy account management required).
Targets & Time Management
- Work to agreed KPIs such as dials per day, talk time, leads generated, and appointments booked.
- Manage your time and focus to make the maximum number of effective calls within each shift.
Skills & Experience
Essential
- Experience in outbound calling, telemarketing, telesales, inside sales, or a similar phone-based role.
- Confident, clear, and professional telephone manner with strong verbal communication skills.
- Comfortable making a high volume of outbound calls and speaking to senior decision-makers in B2B environments.
- Ability to follow scripts and briefs while sounding natural and engaging.
- Resilience and persistence – able to handle rejection and keep performance high throughout the day.
- Basic IT skills and confidence using CRM/IT systems to log calls and update records accurately.
- Strong attention to detail when recording information and qualifying leads.
Desirable
- Experience in a B2B telemarketing or lead generation agency environment.
- Familiarity with sales/marketing terminology (e.g. pipeline, conversion, campaigns, MQL/SQL).
- Valid driving licence (if occasional client site visits or team meetings off-site are required).
What We Offer
- A role where the focus is on making calls and generating results, not heavy account management or admin.
- Opportunity to work across multiple campaigns and industries, keeping the work varied and interesting.
- A supportive team environment with coaching on scripts, objection handling, and conversation skills.
OTE
Up to £35,000 including commission
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company events
- On-site parking
- Referral programme
Work Location: In person
