The role
As a Customer Engagement Executive you will provide effective and competent debt recovery engagement services to our clients’ customers both verbally, digitally, and by letter. Our Customer Engagement Executives focus on building rapport with customers, understanding their circumstances and finding appropriate solutions by developing relationships and utilising their negotiation skills.
The role involves engaging with customers by telephone, so our Customer Engagement Executives have fantastic verbal communication skills with a focus on customer service and treating customers fairly.
Our Customer Engagement Executives will be expected to;-
- Engage with customers via telephone, email and letter
- Identify early settlement opportunities and negotiate repayment agreements with customers
- Use your knowledge, skill and judgement to ensure all customer are treat fairly in line with FCA and client requirements
- Ensure customer records are kept up to date and accurate
- Work alongside other Customer Engagement Executives to produce the best outcome for customers
Key Skills and Experience
- The successful Customer Engagement Executive will be proficient in both written and spoken English as well as Maths.
- Experience speaking with customers over the phone
- IT literate with experience using Word, Excel and the internet
- Previous experience as a Customer Engagement Executive or in Customer Service roles is desirable but not essential
- Enthusiastic with a positive, ’can-do’ attitude, friendly and helpful approach
- Confidence to deal with challenging conversations and empathy to assist vulnerable customers.
What we offer
- Salary of £26,227 aligned to Real Living Wage
- Competitive benefits
- Birthday Day
- Pension scheme and life assurance to provide peace of mind
- Corporate discounts on a wide variety of products and services
We would love to hear from those with Customer Engagement Executive, Customer Service or Debt Recovery experience.
We identify with candidates who are team players and show a strong work ethic.
Equal opportunities
Solaris Law is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.
Pre-Employment Screening
Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. These checks will include employment references covering the last 5 years, proof of ID, proof of address covering the last 5 years, Personnel Vetting credit search (which will only highlight insolvency or County Court Judgments - should any adverse data show on the Personnel Vetting search then any offer of employment made will be withdrawn).Terrorism Check (against data supplied by the Bank of England) and a DBS check previously known as a Criminal Records check.
Job Type: Full-time
Pay: £26,227.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
Work Location: Hybrid remote in Manchester M1 6ET
