Do you want to join one of the most exciting dental brands in the UK? At Smmmile, we are changing the way our patients experience dentistry and we would love to hear from you.
Everything we do is built around delivering an exceptional patient journey—from the very first phone call through to treatment completion and beyond. We believe every interaction should leave patients feeling welcomed, cared for and genuinely valued.
We are proud to be a modern, ambitious and fast-growing brand that combines outstanding clinical care with five-star customer service. Our practices are designed to offer a premium experience where professionalism, warmth and attention to detail are simply the standard.
We are looking for people who share our passion for excellence and understand that every conversation, every greeting and every patient interaction has the power to create lasting impressions.
Key Responsibilities
As one of the faces of the Smmmile brand, you will:
- Deliver an exceptional five-star patient experience at every stage of the patient journey.
- Provide outstanding telephone and call handling standards, ensuring every call is answered professionally, warmly and confidently.
- Convert enquiries into consultations through exceptional communication and relationship-building skills.
- Welcome patients and visitors with warmth, enthusiasm and professionalism.
- Manage appointment diaries efficiently to maximise the patient journey and clinician time.
- Support clinicians and the wider practice team throughout the day.
- Manage patient enquiries via telephone, email and digital platforms.
- Accurately maintain patient records and administrative systems.
- Handle confidential information in line with GDPR and practice procedures.
- Support treatment journey administration and patient follow-up.
- Assist with social media content and practice marketing initiatives where appropriate.
- Maintain a beautiful, organised and welcoming reception environment.
- Work collaboratively to achieve practice performance and patient satisfaction goals.
- Embrace new technology, AI systems and innovative ways of working.
- Take ownership of problems, resolve patient queries and always look for opportunities to exceed expectations.
Your Mission
Our Front of House Co-ordinators are our brand ambassadors.
Skills and Expereince
- Exceptional telephone etiquette with impeccable call handling and outstanding attention to detail.
- A genuine passion for delivering world-class customer service.
- Excellent communication and interpersonal skills.
- Confidence, warmth and professionalism.
- The ability to remain calm under pressure whilst working in a fast-paced environment.
- Outstanding organisational skills and attention to detail.
- A positive, proactive attitude with a willingness to learn and grow.
- Pride in personal presentation and maintaining our premium brand standards.
- A passion for creating memorable experiences that keep patients returning and recommending Smmmile.
Essential Skills & Experience
- Previous experience in a customer-facing role.
- Excellent verbal and written communication skills.
- Strong IT skills with confidence using modern technology.
- Excellent organisational and multitasking abilities.
- A professional, positive and solutions-focused attitude.
Desirable
- Previous experience within a dental practice.
- Dental Nurse registration with the General Dental Council (GDC) would be highly desirable.
- Experience within hospitality, luxury retail, private healthcare, aesthetics or premium customer service environments.
- Experience working with patient management systems and appointment scheduling.
Why You'll Love Working Here
- Competitive salary.
- Career progression and development opportunities.
- Ongoing training and investment in your growth.
- Modern, technology-led workplace.
- Supportive and approachable leadership team.
- Staff benefits and discounts.
- A positive, ambitious culture where people genuinely matter.
- The opportunity to be part of a business that is changing the way dentistry is delivered.
If you're passionate about delivering extraordinary customer care, thrive in a fast-paced environment and want to build a career with a brand that's redefining patient experience, we'd love to hear from you.
Pay: From £25,500.00 per year
Work Location: In person
