Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.
Position: Sort Centre Supervisor
Contract Type: Permanent – 40 hours
Location: Ryton
Shift: Days / Mon - Fri
Join the UK’s premier parcel delivery company
What you’ll do:
- Oversee and supervise processes and procedures within the Sort Centre daily
- Manage and lead a large team, ensuring performance and efficiencies are in place and are maintained daily
- Communicate effectively and involve team in quality improvement groups to drive efficiencies
- Daily financial activities required for office performance, budgets and manpower planning requirements
- Ensure all quality checks are carried out in line with company process and procedures
- Adopt a professional and courteous manner at all times when dealing with staff, customers and visitors
- Maintain good housekeeping in line with H&S controls
- Ensure all reports are emailed to relevant parties daily
- Ensure all administrative roles are carried out and files are kept tidy and up to date
- Support the International operation and cover relevant duties
Key Role Responsibilities:
- Ensure manpower planning is managed in line with forecast and daily arrivals
- Ensure appropriate equipment is maintained and any issues are reported using the correct processed in line with company policy
- Collect all evidence of non-compliance in line with RM guidelines and report it to the Sort Centre Manager as well as follow the DQR process
- Ensure correct Operating Methods and Practices are in place and are supervised.
- Comply with all Health & Safety policies and procedures as stated in the employee handbook/displayed at the location and in accordance of Company SOMs
- Cover and manage remedial charges process daily to ensure charges are raised and documentation is forwarded to the correct departments for invoicing
- Carry out duties as requested by SC Manager in line with Business needs
- Identify training needs for development plan as and when required
- Support SC Manager, covering all aspects of mail production
- Ensure operations under the supervisors control are carried out in a safe manner in accordance with H&S Policy and Legislations
- Ensure Quality of Service of all Customers are controlled, reported and sustained
- Lead and share best practices adopted by the Sort Centre involving the training of other employees, leading and motivating teams, ensuring all efficiencies are optimised in line with workloads and set KPI’s
- Ensure that the attendance and conduct procedure is followed in line with Company Policy
What We Can Offer You:
We’re proud to offer a workplace where everyone can thrive. Here’s what you can expect:
- Annual Leave: At least 28 days of annual leave (including Bank Holidays).
- Career Progression
- Inclusive Benefits: Access to flexible perks including shopping vouchers, insurance, and healthcare.
What We’re Looking For:
- Minimum of 1 year working in a comparable or acting supervisory role.
- History of managing teams of 20+ operatives.
- Knowledge of resource management, deployment and training & development.
- Excellent communicator at all levels and be able to provide, receive and implement operational information and instruction.
- Computer literate particularly Microsoft office.
At Evri Premium, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri Premium is valued for who they are, and what they bring to our business.
Evri Group for everyone
We’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.
We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.
Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.
At Evri Group, everyone is welcome.
