We design and develop great gift products and publish a fun range of books which are supplied to retailers around the world
Boxer Gifts are looking for a confident, positive and personable Customer Service personto join our UK team, based in Leeds. Working Monday to Friday, 9am–5pm, you’ll play an important role in delivering excellent service and building strong relationships with our valued customers.
Why Join Us?
We are creative, ambitious and like to have fun. We take risks, challenge the norm and create products that make an impact. If you’re looking for a role where you can bring your personality, ideas and energy to work every day, you might fit in perfectly at Boxer.
We take risks and can be wild, and that makes us interesting. We want all gifts to create an impact and above all be better than before!
Key Responsibilities:
- Manage Zendesk ticketing system were all general enquiries, customer complaints and orders are received
- Process customer orders
- Respond to customer enquiries
- Work closely with Sales Team
- Liaise with UK and US representatives and agents
- Use Microsoft Business Central ERP system and Nutshell CRM
- Promote products
- Resolve complaints professionally and quickly
What We Are Looking For:
- Good communicator written and verbally
- Strong attention to detail and accuracy
- Be able to work under pressure at the busiest times of the year
- Confident with numbers
- Good Excel skills
- Organised and able to prioritise
- Positive, energetic and proactive
Job Types: Full-time, Permanent
Pay: £25,000.00 per year
Ability to commute/relocate:
- Leeds LS13 4BS: reliably commute or plan to relocate before starting work (required)
Work Location: In person
