Join Our Friendly Team
TaxAssist Accountants is a well-established and growing accountancy practice dedicated to supporting small businesses, self-employed individuals and personal taxpayers. We pride ourselves on providing a professional, friendly, and personal service to every client.
We are looking for a reliable and organised Administrator to join our team for 24 hours per week, working Monday to Thursday. This is an excellent opportunity for someone who enjoys working with people, has strong administrative skills, and takes pride in delivering outstanding customer service.
As the first point of contact for many of our clients, you'll play a key role in creating a positive experience while supporting the smooth running of the practice.
Key Responsibilities
- Acting as the first point of contact for clients, both in person and over the telephone
- Managing client enquiries professionally and efficiently
- Coordinating and managing diaries and appointments
- Completing new client onboarding and engagement processes
- Processing client disengagements and maintaining accurate records
- Booking in client work and ensuring jobs are allocated appropriately
- Supporting credit control activities, including following up outstanding payments
- Updating and maintaining client information within practice systems
- Assisting with general office administration duties
- Providing support to the wider team as required
What We're Looking For
Essential Skills & Experience
- Previous administration or customer service experience
- Excellent telephone manner and communication skills
- Strong organisational skills with excellent attention to detail
- Ability to manage multiple tasks and prioritise workload effectively
- Friendly, professional, and approachable attitude
- Confidence in dealing with clients and building positive relationships
- A proactive and flexible approach to work
Desirable Skills
- Experience working within an accountancy practice, financial services, or professional office environment
- Knowledge of Microsoft 365 applications, including Outlook, Word, Excel, and Teams
- Experience of diary management and credit control
- We do operate from three locations – Ellesmere Port, Chester & Queensferry and so movement between them is desirable but not essential
What We Offer
- A supportive and friendly working environment
- Ongoing training and development opportunities
- Varied and interesting work within a professional practice
- The opportunity to build valuable experience within the accountancy sector
- National Living Wage pay rate
- 24 hours per week, Monday to Thursday
- Additional birthday day off each year
- Office closure between Christmas & New Year
- Fantastic training opportunities through our training academy
- Employee assistance programme – Health Assured
How to Apply
If you are organised, personable, and enjoy providing excellent customer service, we'd love to hear from you.
Please send your CV and a brief covering letter explaining why you would be a great fit for the role.
TaxAssist Accountants is committed to creating an inclusive workplace and welcomes applications from all suitably qualified candidates.
Pay: £12.71 per hour
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- Sick pay
Work Location: In person
