ved by Premier League clubs, having first been presented with the Advanced level in 2020.
️ CLUB LONDON ADMINISTRATOR ️
Location: London Stadium, Stratford, London (Office-Based)
Salary: £35,000 - £40,000 per annum
Hours: Full-Time, 8:30am – 5:00pm (Flexibility Required)
️ Matchday Requirement: Attendance at a minimum of 80% of West Ham United home fixtures
Contract: Permanent
Be Part of Something Bigger
At West Ham United, we're more than a football club. We're a community built on passion, ambition, inclusion, and excellence.
We are looking for an organised, proactive, and people-focused Club London Administrator to join our premium hospitality team. This is an exciting opportunity to work at the heart of Club London, supporting the delivery of exceptional experiences for our members, guests, partners, and stakeholders both on matchdays and throughout the year.
Whether you're an experienced administrator, hospitality professional, client services specialist, or someone with outstanding organisational skills looking for your next challenge, we'd love to hear from you.
What You'll Be Doing
As a key member of the Club London team, you'll play a vital role in supporting sales, operations, hospitality, and client relationships.
Your responsibilities will include:
- ️ Supporting the Director of Sales with administration, reporting, order processing, and away ticket scheme management.
- ️ Assisting with the planning and delivery of Club London matchday operations.
- ️ Supporting the wider sales team and Sales Analyst with administrative tasks and reporting.
- ️ Managing bookings through Ticketmaster and our bespoke dining systems.
- ️ Ensuring customer data is accurately recorded and maintained within our CRM systems.
- ️ Building strong relationships with Club London members and stakeholders.
- ️ Managing member enquiries, resolving complaints, and escalating issues where required.
- ️ Acting as a professional ambassador for West Ham United on matchdays and at events.
- ️ Managing diary scheduling and meetings for the Club London Director.
- ️ Supporting networking initiatives, hospitality events, and business development opportunities.
- ️ Attending meetings both on-site and off-site with senior stakeholders.
- ️ Supporting pitch-side visits and premium hospitality experiences on matchdays.
- ️ Making outbound calls to Club London members and prospective clients.
- ️ Identifying new events and experiences that help generate revenue and enhance member engagement.
What We're Looking For
We're interested in people who are highly organised, confident communicators, and passionate about delivering exceptional service.
You'll ideally have:
✅ Strong administration and organisational skills
✅ Excellent relationship-building abilities
✅ Experience using Microsoft Outlook, Word, and Excel
✅ Strong communication skills with the ability to engage with a variety of audiences
✅ Excellent customer service and stakeholder management experience
✅ Strong attention to detail and accuracy
✅ The ability to prioritise workload and manage multiple tasks
✅ Confidence working independently and as part of a team
✅ A proactive, solutions-focused approach
✅ Professional presentation and interpersonal skills
✅ A flexible attitude and willingness to support business needs
✅ A commitment to equality, diversity, inclusion, and anti-discriminatory practices
Experience within hospitality, events, sales support, membership services, sports, leisure, or customer-facing environments would be advantageous, but is not essential.
Working Environment
This role is primarily office-based at London Stadium with very limited home working opportunities.
- As this is a football club environment, flexibility is essential. Additional hours may be required during busy periods, events, and matchdays.
️ Successful candidates must be able to attend a minimum of 80% of West Ham United home fixtures.
Benefits on offer (may vary based on contract type and location)
-
25 days annual leave plus your birthday off
-
Pension and life insurance
-
Healthcare cash scheme
-
Travel season ticket loan
-
Cycle to work scheme
-
Priority access to apply for match tickets
-
Discounted season tickets
-
Staff discounts in the club store, café and our official partners products and services
-
Discounted gym membership and onsite fitness room facilities
-
Family friendly leave policies
-
Company Social events
EDI Statement
-
The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation’s business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination-free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential.
-
Candidates must demonstrate their capability and willingness to uphold best practices and procedures, promoting lasting positive change while eliminating biases and barriers to attracting, achieving, and supporting talent from all communities, regardless of background, circumstances, or protected characteristics.
Safeguarding
-
The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well-being of vulnerable individuals. Successful candidates must undergo essential background checks before starting their employment, which may include screening of social media. The type of DBS check required will depend on the responsibilities of the position and may be basic, standard, or enhanced.
-
The successful candidate agrees to proactively identify and respond appropriately to any concerns, and follow the Club's Safeguarding reporting procedures to report allegations of abuse, poor practice, or anything that may impact the welfare of a child, young person, or adult at risk without delay, within 24 hours, or as otherwise directed by the Club’s or the West Ham Foundation Safeguarding Team.
Applications:
To apply, please submit your application via our career’s portal: https://www.careers.whufc.com
Deadline: 5pm Monday 13th July 2026
Please note: Due to the high volume of applications expected, only shortlisted candidates will be contacted.
