permanent position (37.5hrs or 40hrs per week)
Office Hours: 8.30am – 5pm Monday to Friday
We are looking for a friendly but firm receptionist to join our small but busy head-office located on the outskirts of Peterhead.
Key duties include: (in-house training provided on all points)
* General reception & administration duties eg. Answer phone calls and walk-in queries. Provide admin support to mangers, directors and outlet staff
* Organise and monitor a swift, economical, efficient collection and delivery service: Plan daily routes; Deal with queries from phones/ social media/ truck team, customers and partnership organisations; Monitor tracking system and provide information on request; Ensure Gift Aid is requested from donors, with forms prepared and processed
* Check and sign for (or re-direct) incoming deliveries (letters, parcels; oil; etc). Assist digital sales team to process items. Provide cover during staff absences
* Assist in resolving customer and staff queries and complaints
* Order supplies via purchase order system. Ensure VAT invoices/receipts are passed to Finance Officer, clearly marked with correct department. Issue items when ready.
* Maintain EPOS system/daily takings records and provide information on request
* Handle petty cash, according to organisational procedures
* Ensure high standard of cleanliness of office building, including tea-making area and toilets
Essential requirements:
- Competent with all Microsoft Office packages
- Administration qualifications or previous experience
- Happy, courteous telephone manner and ability to amicably resolve issues
- Excellent communication and team work skills
- Able to prioritise a changing to-do list to meet deadlines under pressure
- Willingness to adapt and learn new skills
Personality profile:
- Extremely organised and self-motivated
- Excellent attention to detail
- Able to work on own initiative but accept instruction/guidance
- Comfortable working both individually and as part of a team
- Able to address issues of noncompliant with staff
Full job description & Application form will be emailed to suitable applicants
Job Type: Full-time
Pay: £8.00-£13.00 per hour
Benefits:
- Employee discount
- On-site parking
Education:
- GCSE or equivalent (required)
Experience:
- Logistics: 1 year (preferred)
- Customer service: 1 year (required)
- Administrative: 1 year (required)
Language:
- fluent English (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
