Job Summary
We are seeking a dynamic and experienced Department Manager - Till and Customer Service to oversee daily operations within our retail environment. The successful candidate will be responsible for leading a team, ensuring excellent customer service, and managing till operations efficiently. This role offers an opportunity to utilise strong leadership, organisational, and communication skills to drive sales performance and maintain high standards of service. The position is suitable for individuals with a passion for retail management and team development.
Duties
- Lead and supervise the till and customer service team to deliver exceptional service standards.
- Oversee till operations, including cash handling, balancing tills, and resolving discrepancies promptly.
- Manage daily store activities, ensuring smooth functioning of all processes.
- Train, mentor, and develop team members to enhance their skills and performance.
- Maintain effective communication with staff regarding policies, promotions, and operational updates.
- Organise staff schedules to ensure adequate coverage during peak hours.
- Handle customer enquiries and complaints professionally, ensuring customer satisfaction.
- Ensure compliance with health & safety regulations and company policies.
Experience
- Proven management experience within retail or customer service environments.
- Supervising experience with a track record of leading successful teams.
- Strong organisational skills with the ability to manage multiple priorities effectively.
- Excellent communication skills, including phone etiquette and interpersonal abilities.
- Demonstrated leadership qualities with the ability to motivate staff and foster a positive working environment.
- Experience in retail management or similar roles involving team management, organisational skills, and customer service excellence is essential.
This role is ideal for a proactive leader who thrives in a fast-paced retail setting and is committed to delivering outstanding customer experiences while effectively managing team operations.
Work Location: In person
