Technical Specialist – Baggage Operations
We are easyJet – a FTSE-250 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Role Overview
Are you ready to shape the future of travel tech? As our Technical Specialist – Baggage Operations, you will drive the resilience, scalability, and technical evolution of critical systems that impact millions of passengers.
Baggage operations are the heart of safe, on-time airline performance. In this role, you will design, configure, and evolve technologies spanning Self-Service Bag Drop (SBD), real-time tracking, reconciliation compliance, and multi-supplier integrations. Over the next 2–3 years, you will champion major network expansions, transition fragmented tech into standardised models, and pioneer next-generation telemetry and observability across our entire airport estate.
Job Purpose
You will bridge the gap between cutting-edge technology and live airport environments. Operating within an agile (Scrum) framework, you will ensure third-party baggage systems seamlessly integrate into our central monitoring and support ecosystem. Your mission is to balance short-term troubleshooting with long-term architectural stability, directly improving operational uptime, multi-vendor interoperability, and the ultimate customer baggage journey.
Key Accountabilities
Lifecycle Management & Quality Assurance
- Design Technical Solutions: Translate operational requirements into scalable, resilient baggage technology solutions.
- System Integration: Merge third-party baggage systems into a cohesive, highly observable enterprise network.
- Embed Observability: Ensure monitoring, logging, and proactive alerting are built into every solution by design.
- Lifecycle Planning: Manage tech upgrades, decommissioning, and standardisation across multiple airports.
Release Engineering & Maintenance
- Drive Standardisation: Define repeatable operational configurations, tooling, and orchestration mechanisms across the estate.
- Expert Troubleshooting: Provide tier-3 technical expertise to resolve complex incidents across integrated, multi-vendor systems.
- Support I&O Teams: Partner with Infrastructure & Operations to diagnose cross-system issues and drastically reduce operational recovery times.
Reliability Engineering & Automation
- Enhance Performance: Improve service reliability and meet strict uptime and incident-detection targets through advanced telemetry.
- Automate Processes: Design and implement automation tools to eliminate manual interventions and streamline remote operational support.
Requirements of the Role
What We Are Looking For
Core Technical Competencies
- Baggage & Airport Tech Expertise: Proven understanding of baggage handling environments, reconciliation systems, self-service processing, and partner integrations.
- Integration & Interoperability: Strong knowledge of connecting third-party systems within a highly distributed enterprise ecosystem.
- Observability Mastery: Deep familiarity with modern monitoring, alerting, logging tools, and supportability frameworks.
- Complex Problem Solving: A track record of diagnosing and resolving technical friction points within live, multi-vendor environments.
Collaboration & Delivery Competencies
- Operational Execution: Ability to safely coordinate, test, and deploy technical changes within live, critical operational environments.
- Risk & Impact Awareness: Sharp instincts for assessing technical and operational risks before they affect flights or customers.
- Cross-Functional Communication: Exceptional ability to translate complex technical jargon into clear insights for Product Managers, Domain Architecture, Security, handlers, and airport authorities.
Why Join Us?
You will have a direct hand in modernising the aviation experience. We offer a fast-paced, collaborative environment where your technical decisions directly influence daily airline performance and customer satisfaction.
Department: Airline Operations Technology
Mission: Airport & Ground Experience
Product Team: Baggage Operations
How to Apply:
If you are a self-starter who can identify opportunities to drive greater success for the team and have a track record of building strong relationships with internal stakeholders, we would love to hear from you. Apply now to join our dynamic team!
What you’ll get in return:
At easyJet, we pride ourselves on a vibrant and inclusive workplace culture that supports and rewards innovation and excellence.
We offer:
- Competitive base salary
- 20% bonus potential.
- 25 days holiday, pension scheme, life assurance, and a flexible benefits package.
- Discounted staff travel scheme for friends and family
- Annual credit for discount on easyJet holidays
- ‘Work Away’ scheme, allowing you to work abroad for 30 days a year
- Electric vehicle lease salary sacrifice scheme
Location & Hours of Work
We operate a hybrid working policy of 40%-60% of the month spent with colleagues.
We look forward to your application and the possibility of you flying high with our team!
Application Process:
Interested candidates should apply through our careers portal.
Reasonable Adjustments:
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [email protected].
We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation
