Customer Service Coordinator – Full Time
Location
Mitcham, London
About Us
An authorised dealership for Saladmaster in Mitcham, a family-business-oriented dealership
dedicated to helping families enjoy healthier cooking and better lifestyles through premium
cookware solutions. We pride ourselves on providing exceptional customer service, building
long-term relationships, and creating a supportive environment where motivated individuals
can grow and succeed.
Position Overview
We are seeking an experienced Customer Service & Sales Coordinator to join our team full-
time. This role is ideal for a highly motivated individual with a strong background in sales
and customer service who is driven by results and eager to earn uncapped commission on top
of a competitive base salary.
The successful candidate will be responsible for managing customer relationships, generating
sales opportunities, coordinating appointments and follow-ups, and delivering an outstanding
customer experience.
Key Responsibilities
- Manage inbound and outbound customer enquiries via phone, email, and social
media.
- Operate the day-to-day front desk reception area.
- Build and maintain strong relationships with new and existing customers.
- Follow up on leads and convert enquiries into sales opportunities.
- Schedule appointments, product demonstrations, and customer consultations.
- Support sales campaigns and promotional activities.
- Maintain accurate customer records and sales data.
- Handle customer concerns professionally and ensure timely resolution.
- Work closely with management to achieve sales and customer service targets.
- Identify opportunities to increase sales and customer engagement.
What We're Looking For
- Proven experience in sales, customer service, or a similar customer-facing role.
- A self-motivated and target-driven individual with a strong desire to succeed.
- Excellent communication and interpersonal skills.
- Confident in building rapport and closing sales opportunities.
- Strong organisational and time-management skills. Ability to work independently and as part of a family-oriented team.
- Positive attitude, professional appearance, and strong work ethic.
- Experience using CRM systems and Microsoft Office is an advantage.
What We Offer
- full-time salary+Bonuses+Access to Free Travel Club
- Attractive commission structure with excellent earning potential.
- Supportive family-business culture.
- Ongoing training and development opportunities.
- Career progression within a growing dealership.
- Friendly and positive working environment.
Salary
Base Salary + Uncapped Commission
If you are an experienced sales professional who is self-motivated, customer-focused, and
excited by the opportunity to increase your earnings through commission, we would love to
hear from you.
Pay: From £12.71 per hour
Benefits:
- Company events
- Employee discount
- Referral programme
- Sick pay
- Store discount
Work Location: In person
