Tenancy Manager / Property Manager
Location: Hoddesdon / Cheshunt
Salary: £30 - £32,000 DOE – £35,000 OTE
Hours: Monday – Friday 8.45am – 6.00pm
About the Role:
We are seeking an organised, proactive and customer focused Tenancy Manager / Property Manager to join our busy lettings team. This is a varied role responsible for overseeing the tenancy process from the move in, to the move out, while managing a portfolio of residential properties and delivering excellent service to our landlords and tenants.
The successful candidate will be highly organised, able to prioritise a busy workload and confident in building strong relationships with landlords, tenants and contractors.
Key Responsibilities
Tenancy Management
- Manage the tenancy process from offer agreed through to move-in.
- Prepare and issue tenancy agreements and supporting documentation.
- Ensure all legal compliance requirements are met before the commencement of tenancies.
- Coordinate referencing, Right to Rent checks, deposits, and move-in appointments.
- Register tenancy deposits within the required timescales.
- Negotiate rent reviews.
- Manage tenancy changes, notices, and move-out procedures.
- Liaise with landlords and tenants to resolve tenancy-related queries.
Property Management
- Manage a portfolio of residential rental properties.
- Coordinate maintenance and repair works with approved contractors.
- Obtain quotations and ensure works are completed efficiently and within budget.
- Arrange/conduct routine property inspections and follow up on any required actions.
- Deal with maintenance issues promptly and professionally.
- Monitor contractor performance and maintain strong working relationships.
- Assist with deposit negotiations and end-of-tenancy matters.
- Maintain accurate property records and update all CRM systems.
Compliance & Administration
- Ensure compliance with all current lettings legislation and company procedures.
- Monitor expiry dates for gas safety certificates, EICRs, EPCs, smoke and carbon monoxide alarms, and other statutory requirements.
- Keep landlord and tenant records up to date.
- Produce reports and maintain accurate documentation.
- Support the wider lettings team when required.
Skills & Experience
Essential
- Previous experience in tenancy management or property management
- Excellent organisational and time management skills.
- Strong communication and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Competent in Microsoft Office and CRM/property management software.
- Full UK driving licence and access to a vehicle.
Desirable
- ARLA Propertymark qualification.
- Knowledge of current lettings legislation and compliance requirements.
- Experience using property management software.
What We Offer
- £30,000 - £32,000 basic salary – DOE
- On-target earnings (OTE) of £35,000
- Monday to Friday – 8:45am to 6:00pm
- Ongoing training and professional development
- Supportive and friendly team environment
- Career progression opportunities
- Company pension
LETTINGS - PROPERTY MANAGEMENT - REAL ESTATE - ESTATE AGENT - ARLA
Job Types: Full-time, Permanent
Pay: £32,000.00-£35,000.00 per year
Application question(s):
- Please provide the first 3 digits of your postcode so we can confirm your potential commute
Experience:
- Property Management: 1 year (preferred)
Licence/Certification:
- Driving Licence AND OWN CAR (required)
Work Location: In person
