Counselling Support/Client Liaison Officer
Job Description
Hours: 35 hrs per week (with one late night till 7.30 pm included - times can be negotiated)
Salary: £24,752
Location: Shrewsbury (Across Telford & Wrekin and Shropshire where required)
Holidays: 26 days plus statutory holidays per annum to be calculated pro rata to hours worked
Reports to: Counselling Service Manager
OVERALL PURPOSE OF THE JOB:
To provide administrative support within a counselling service which offers specialist services to survivors of sexual abuse. The post holder will undertake the role of Counselling Support/Client Liaison Officer as directed by the Counselling Manager, and work in accordance with Axis Counselling Policies and Procedures. The role will involve working closely with Counsellors and liaising with clients.
Main Duties and Responsibilities:
· Create and manage online appointments and diary for clients and counsellors
· Manage paperwork for client files and produce palm packs, Initial Assessment (IA) packs and other counselling paperwork for counsellors to be readily available
· Ensure Counsellors are provided with all client files and paperwork for each appointment and that these are filed appropriately when returned
· Communicate regularly with counsellors
· Input all relevant information on Client Management system
· Liaise regularly with Line Manager re systems and processes
· Keep safe storage and handling of all sensitive information. Ensure prompt shredding
· Telephone and email management – handle reception desk calls and enquiries.
· Liaise with clients – ensure their needs are met appropriately when booking appointments
· Ensure smooth and professional communications with clients and referrers and agencies
· Monitor and requisition stationery and consumables
· Ensure all client files are archived appropriately
· Liaise with Clinical Lead with any client clinical issues and therapist allocation
· To respect and abide by Axis Counselling’s Policy on Client Confidentiality
· Allowing clients into the building for F2F appointments
Online Management System
Ø Input all initial referral and appointments onto Database
Ø Ensure e-letters and texts are kept up to date
Ø Send customised texts and letters to clients and referrers
Ø Manage online appointment calendar via Teams
Ø Create appointments slots
Ø Book and manage Counselling appointments
Ø Ensure referral and registration records are up to date
Ø Keep database up-to-date daily
Ø Record on system any contact with clients and label contact method, duration and type accordingly
Ø Ensure any technical issues are reported immediately to your line manager.
Ø Record all counsellor daily returns and attendance reports
Ø Manage the counselling@ account jointly with team and ensure all emails are addressed as swiftly as possible.
Please note: Appropriate training will be provided for using our Online CRM and other systems necessary to undertake this role.
The post will be reviewed six months and following consultation with the post holder duties may change or be developed subject to available funding and the needs of the service
WE DO NOT ACCEPT CV'S - PLEASE VISIT THE VACANCY PAGE ON OUR WEBSITE WWW.AXISCOUNSELLING.ORG.UK/VACANCIES TO DOWNLOAD OUR APPLICATION FORM. THANK YOU
Job Type: Part-time
Pay: £24,752.00 per year
Benefits:
- Health & wellbeing programme
- Sick pay
Work Location: In person
