The role aim:
To work within the coordinator team in our Client Delivery Centre (CDC), achieving excellent feedback on our service to our clients.
An excellent candidate experience is successfully delivered.
- Support candidate sourcing via GTI and external databases
- Manage all candidate queries via phone, email, customer support desk
- Facilitate regular status updates to all candidates in the pipeline
- Manage and track candidate referrals for each client
- Deliver candidate briefing calls
- Deliver candidate feedback calls and campaign evaluations
- Facilitate any adjustments for candidates during the selection process
- Measure the delivery through campaign NPS scores
Client delivery Service Level Agreements are met.
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Manage and process all client and campaign activities within defined SLA timeframes
An outstanding client experience is delivered and maintained.
- Support client ad hoc requests
- Build knowledge and understanding of each client’s systems and processes
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Strong teamworking skills – ability to work in a team, supporting a shared workload
- Able to manage changing priorities and ambiguity in your own workload
- Organised and able to manage multiple tasks and deadlines
- Excellent phone manner and written communication
- Excellent attention to detail
- Self-motivated and able to display initiative
- Computer literate: experience of using email, internet, and MS Office packages
- Previous experience in a customer facing environment would be preferable
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Permanent role – 37.5 hours per week. Monday to Friday 9am-5:30pm.
- 3-month probationary period.
Candidates applying for roles at GTI will be subject to background screening. You can find out more about our background screening and the recruitment of ex-offenders by reading our policies.
If you would like to speak to a member of our team to find out more information about this vacancy or you have any questions, please get in touch -
[email protected].
We aim to help students realise their potential in the world of work through technology, content and tools. That’s not an easy thing.
We believe in understanding students and partnering with employers, universities, schools and other technology providers.
It's about students finding the right role and employers finding the most suitable candidates. But it's more than that – it’s about helping young people discover options, develop and build confidence.
