To support restoration operations by ensuring customers’ homes, businesses, and belongings are restored to the highest possible standard. The Support Technician contributes directly to customer satisfaction, operational efficiency, and the delivery of safe, compliant restoration work.
High‑Quality Restoration Delivery
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Assist Restoration Technicians to complete restoration work to professional and auditable standards
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Ensure tasks meet internal quality checks with minimal rework
Positive Customer Experience
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Provide clear, professional, and supportive communication on every job
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Contribute to high customer satisfaction and service consistency
Reliable Operational Support
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Attend scheduled work, site operations, and emergency call‑outs promptly
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Prepare and maintain equipment, PPE, and materials for all tasks
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Complete job documentation accurately and on time
Contents Processing & Compliance
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Handle, decontaminate, intake, dispatch, and return customer contents in line with BELFOR BKQ P023
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Ensure safe, accurate labelling, storage, and tracking of all items
Collaboration & Communication
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Maintain effective communication with internal teams, customers, and third‑party partners
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Support teamwork across onsite and offsite operations
Asset Care & Professional Standards
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Clean and maintain vehicles, tools, and issued assets to company standards
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Present professionally and adhere to PPE/uniform requirements
Safety & Compliance
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Work in full alignment with BELFOR’s health, safety, environmental, quality, and training procedures
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Maintain zero avoidable safety breaches
Flexibility & Responsiveness
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Work varied hours and travel as required to meet operational demand
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Support the team during peak periods, urgent call‑outs, and changing priorities
