Oak Street Medical Practice is looking for a friendly, organised and motivated receptionist / patient care advisor to join our busy and supportive patient services team. We would welcome applications from those looking to work either part-time or full-time, with hours from 19-37 a week on offer.
This is a varied and rewarding role at the heart of the practice, providing a combination of patient-facing reception duties, care navigation, prescription administration and back-office support. As one of the first points of contact for our patients, you will play an important role in helping people access the right care and services while ensuring a positive patient experience.
Working closely with clinicians and colleagues across the practice, you will support the smooth day-to-day operation of the surgery and contribute to the delivery of high-quality patient care.
Responsibilities may include:
- Welcoming patients and visitors to the practice and providing a professional and friendly reception service.
- Managing patient enquiries, appointments and requests both face-to-face and by telephone.
- Supporting care navigation by directing patients to the most appropriate healthcare professional or service.
- Processing repeat prescription requests in accordance with practice procedures.
- Supporting the administration of clinical services, including vasectomy referrals and reports.
- Processing clinical correspondence and maintaining accurate patient records.
- Summarising patient records where appropriate.
- Supporting online consultation systems, including Anima.
- Scanning, filing and managing electronic documentation.
- Undertaking a range of general administrative duties to support clinicians and the wider practice team.
- Working flexibly across reception, patient services, prescriptions and administration functions as required.
This position offers flexibility, with applications welcomed from candidates seeking either part-time or full-time hours.
