Ascot (SL5 8BD)
£14.00 per hour + 12.07% holiday pay
Seasonal | Oct – Dec 2026 | Applicants must be 18+
About LaplandUK
LaplandUK is an award-winning immersive Christmas experience unlike any other.
Created by Hollywood set designers and West End theatre professionals, LaplandUK transforms a 30-acre woodland into a magical theatrical world where families experience the story of Father Christmas through live performances, interactive storytelling and unforgettable moments.
Every year, more than 180,000 guests visit LaplandUK, with tickets selling out within hours. This Christmas, we're looking for enthusiastic, friendly and professional people to help deliver an exceptional guest experience.
The Role
As a Guest Relations Assistant, you'll work across a variety of guest-facing locations, helping ensure every family enjoys a smooth, magical and memorable visit.
Depending on operational requirements, you may support guest services, manage guest flow, welcome families, answer questions, resolve queries and help keep the experience running safely and efficiently.
Your responsibilities may include:
- Welcoming guests with a warm and friendly attitude.
- Providing information and assistance throughout the guest journey.
- Managing guest flow to ensure the experience runs smoothly.
- Resolving guest queries professionally and confidently.
- Escalating more complex issues where appropriate.
- Supporting activities within the Elven Village, including the Elven Post Office.
- Using radios and on-site systems to communicate with colleagues.
- Working closely with operational, technical and performance teams to deliver an outstanding guest experience.
No two days are the same, but every day is focused on creating magical memories for thousands of families.
About You
We're looking for people who are:
- Passionate about delivering exceptional customer service.
- Friendly, approachable and confident speaking with guests.
- Calm under pressure and able to solve problems positively.
- Reliable, organised and an excellent team player.
- Comfortable working in a busy, fast-paced environment.
- Able to communicate using a radio
No experience need but any experience in these areas would be a bonus; customer service, hospitality, tourism, events, visitor attractions, theatre, retail or front-of-house.
What You'll Receive
- £14.00 per hour plus 12.07% holiday pay
- Free hot meal every shift
- Complimentary tea, coffee and soft drinks
- 20% discount in LaplandUK retail shops on selected dates
- Free parking
- Free shuttle bus from the local railway station
- Full paid training
Key Dates
Location: Whitmoor Forest, Swinley Rd, Winkfield Row, Ascot SL5 8BD
Paid Training: From 19 October 2026
Live Event: 7 November – 24 December 2026
Applicants must be available throughout the event period and commit to a minimum of three shifts per week, including weekends.
Apply Today
If you love working with people, thrive in a fast-paced environment and want to be part of one of the UK's most magical Christmas experiences, we'd love to hear from you.
Join LaplandUK this Christmas and help create memories that families will cherish forever.
Job Types: Full-time, Part-time, Temporary, Fixed term contract, Zero hours contract
Pay: £14.00 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
Ability to commute/relocate:
- Ascot SL5 8BD: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Will you be 18 or over by October 15th 2026?
Work Location: In person
