Job Ref: WES1316
Branch: West Coast Motors (Glasgow)
Location: West Coast Motors (Glasgow), Glasgow
Salary/Benefits: £40,973.40 per annum
Contract type: Permanent
Hours: Full Time
Hours per week: 45 hours per week
Posted date: 13/08/2026
Closing date: 13/09/2026
Join West Coast Motors in Glasgow and play a key role in keeping our services safe, reliable and running smoothly every day.
We’re looking for an organised, confident and people-focused Duty Manager with a valid PCV licence to provide day-to-day leadership across our control, driving and shunting teams. This is an important operational role where you’ll support service delivery, guide and develop colleagues, maintain strong records and controls, and help ensure our depot operations are safe, compliant and customer-focused.
At West Coast Motors, our people are at the heart of everything we do. You’ll be joining a supportive and experienced team where no two days are the same, and where your leadership will make a real difference to colleagues, customers and the local communities we serve.
As Duty Manager, you will:
- Lead, supervise, coach and support PCV drivers, control colleagues, shunters and trainee drivers.
- Support the recruitment, onboarding and induction of new colleagues, ensuring a structured and positive start with the business.
- Carry out one-to-one reviews, provide feedback, agree development actions and support colleague performance.
- Manage attendance, probationary reviews, investigations, disciplinary meetings and related employee relations processes in line with company policy.
- Oversee the drug and alcohol testing process for new starters, random testing and for-cause testing, ensuring confidentiality and consistency.
- Monitor daily service performance, lost mileage, delays, resource availability and operational risks.
- Ensure VDF sheets, allocation records, irregularity forms and other operational records are completed accurately and on time.
- Work closely with engineering teams to support fleet readiness, inspections, MOTs and vehicle availability.
- Ensure colleagues follow DVSA, Traffic Commissioner, driver hours, working time and company driving standards.
- Maintain accurate records relating to incidents, training, certifications, accidents and follow-up actions.
- Monitor driver performance data, including GreenRoad scores and observed behaviours, arranging coaching or training where required.
- Communicate operational changes, diversions and service disruption clearly through approved staff communication channels.
- Build strong working relationships with engineering, operations, training, HR and senior management colleagues.
We’re looking for someone who can bring:
- A valid PCV licence.
- Experience in a transport, logistics, depot, supervisory or operational management role.
- Strong people management skills, with the ability to coach, support and develop colleagues.
- A calm, confident and practical approach to solving operational issues.
- Good knowledge of safety, compliance and record-keeping requirements within a regulated environment.
- Excellent communication skills and the ability to build positive working relationships.
- Strong attention to detail and confidence completing accurate administration.
- The ability to manage competing priorities in a busy operational setting.
- A fair, consistent and professional approach when dealing with colleague matters.
- A strong commitment to safety, customer service and reliable service delivery.
Experience within the bus, coach or wider passenger transport industry is essential.
- A key operational leadership role with an established transport operator.
- A varied and rewarding position where every day is different.
- The opportunity to support and develop frontline colleagues.
- Ongoing training and development.
- A supportive depot and management team.
- The opportunity to make a real difference to service delivery and the communities we serve.
If you’re an experienced supervisor or operational leader who takes pride in supporting people, maintaining high standards and delivering safe, reliable services, we’d love to hear from you.
Apply today and take the next step in your career with West Coast Motors.
Safety is at the heart of what we do. As a safety-critical business, all roles play a part in keeping our people and passengers safe, and any offer of employment will be subject to satisfactory pre-employment checks, including a drug and alcohol test.
West Coast Motors is an equal opportunities employer and welcomes applications from all suitably qualified individuals.
West Coast Motors operate buses and coaches on a mixture of contract, local and private hire services acorss the West Coast of Scotland with depots in Glasgow, Campbeltown, Ardrishaig, Oban, Mull, Dunoon and Bute.
