Ideally you'd be available to start asap as this is a 6 month assignment to provide Maternity Cover.
Reporting to the People Operations Lead, the People Operations Coordinator is at the heart of delivering a great employee experience. You'll provide day-to-day administrative support across the full employee lifecycle, ensuring our people processes run smoothly, our records are accurate, and employees receive a professional and responsive service.
This is a busy and varied role, ideal for someone who enjoys being organised, solving problems and keeping things running efficiently behind the scenes. You'll be the first point of contact for many People-related queries, supporting employees and managers while working closely with the wider People team to ensure a consistent and positive experience for everyone.
We're looking for someone who takes pride in getting the details right, enjoys working at pace and isn't afraid to take ownership, suggest improvements and find better ways of doing things.
What Success Looks Like
- Employee records are accurate, up to date and maintained in line with company standards.
- People administration is delivered efficiently, accurately and with minimal errors.
- Employees and managers receive timely, professional and helpful support.
- Queries are managed effectively and resolved within agreed timescales.
- Workloads are organised and prioritised effectively, even during busy periods.
- Opportunities to improve processes are identified and acted upon wherever possible.
- The People team is recognised as approachable, responsive and easy to work with.
Is this you?
- Previous experience in an administrative, coordination, customer service or support role within a fast-paced environment.
- Excellent organisational skills with the ability to manage multiple priorities, deadlines and competing demands.
- Strong attention to detail and a commitment to delivering accurate, high-quality work.
- Experience managing high volumes of activity while maintaining excellent service standards.
- Confidence using business systems, databases or CRM platforms to maintain records and produce reports.
- Excellent written and verbal communication skills.
- Ability to handle confidential and sensitive information with discretion and professionalism.
- A customer-focused approach, with the ability to build positive working relationships across the business.
- Proficiency in Microsoft Office, particularly Outlook, Excel and Word.
- A proactive mindset, with the confidence to identify issues, suggest improvements and take ownership of solutions escalating where required.
- Self-motivated and able to work independently, seeing tasks through to completion.
- Strong problem-solving skills and a practical, common-sense approach.
- A willingness to learn new systems, processes and ways of working.
- Experience supporting people, customers, employees or stakeholders through queries and administrative processes would be beneficial.
At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like Fixed Line, 5G, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 30 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us.
At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we’ve partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.
