About Us
We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.
National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.
Job Introduction
Opportunities are available for Team Admin Assistants, working within our Commercial team. These roles can be based at any of our local offices within our 4 licence areas – South West, West Midlands, East Midlands or South Wales and the base location will be agreed with successful candidates.
Reporting to the Commercial Projects Manager (East & West Midlands) or the Vegetation Management Lead, you’ll provide administrative assistance and project support to the Commercial team.
This is an excellent opportunity to join a collaborative and supportive Commercial team, where you'll play a key role in delivering essential services and projects. You'll gain exposure to a broad range of commercial and operational activities while developing your skills within a respected and nationally recognised organisation.
We support flexible hybrid working, with a blend of office and home working available for this role. Hybrid working arrangements can be considered once initial training has been successfully completed and will be aligned to business needs.
We encourage you to apply as soon as possible, as we may close the vacancy early should we receive a high volume of suitable applications.
Main Responsibilities
- Interaction with contractors and supply chain partners to support resolution of issues
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Develop and issue Work Instructions for centrally managed works
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Maintain and update commercial processes, procedures and policy documentation
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Manage and monitor shared inboxes, ensuring enquiries are prioritised and responded to within agreed timescales
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Handle telephone enquiries from customers, contractors and stakeholders, providing a professional and customer-focused service
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Support the administration and coordination of large-scale commercial projects and programmes
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Investigate and resolve customer enquiries and complaints, escalating complex issues where appropriate
The Ideal Candidate
We're looking for an organised and proactive administrator with experience working in a busy office environment, ideally supporting large-scale projects, programmes or operational activities.
You'll be confident managing multiple priorities, handling shared inboxes and telephone enquiries, and providing effective administrative support to a diverse team. Strong customer service skills are essential, as you'll be comfortable speaking directly with customers, resolving queries and complaints wherever possible, and maintaining positive stakeholder relationships.
You'll have excellent communication and interpersonal skills, a keen eye for detail, and the ability to work accurately under pressure. Proficiency in Microsoft Office applications, particularly Outlook, Word, Excel and PowerPoint, is important, along with a willingness to learn new systems.
Above all, you'll be a collaborative team player who can use your own initiative, adapt to changing priorities, and contribute to continuous improvement across the team.
Whilst a driving licence is not essential, successful candidates must be willing and able to travel occasionally across our licence areas when required.
Interviews will be held in person on Friday 18th and Monday 21st September. Locations for interviews to be confirmed.
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About The Company
Joining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:
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26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
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Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
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Annual Share Save plan
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Contributory private healthcare scheme for you and your family
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Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
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Free on-site parking at all our main sites
Things you need to know
As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture.
If you require additional support to complete your online application, please email [email protected]
Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.
